Hilton Phoenix, Phoenix, Front Desk

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Rank

4th

Out of 366

Hilton Phoenix	Average Price: $145 Check Rates

Hotel Class:

7677 North 16th Street

Phoenix, 85020 View map

4-Star Hotel Rank: 2 of 11
Average review rating: 3.82

OpinionWell Value Index: 7

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (86) , MyTravelGuide (361) , Travelocity (13) , TripAdvisor (712) , YahooTravel (70)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (37) balcony (53) bar (81) bath (32) bathroom (89) bed (123) bill (21) breakfast (154) charge (58) check in (88) check out (23) concierge (91) cost (27) deal (34) dinner (76) downtown (21) fee (33) fitness center (31) food (255) front desk (122) gym (25) hot tub (27) hotel (638) housekeeping (31) lobby (71) location (145) lunch (22) manager (32) massage (35) money (35) parking (94) patio (34) pool (756) price (84) rate (44) recommend (112) restaurant (298) room (1000) room service (42) service (263) shower (45) spa (90) staff (362) street (37) suite (190) towel (52) value (39) view (51) walk (59) wireless (32)

Front desk Traveler Insight - Friendly Front Desk

Appears in 122 comments.

78% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (13) great (5) guest (4) helpful (21) housekeeping (9) management (10) nice (9)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The front desk staff was very nice.

"Nice property...many service failures " Read full review on TripAdvisor 5/8/2012 Vote

2. Front desk Sam was very helpful & polite.

"Comfortable Clean Exciting Property " Read full review on TripAdvisor 4/27/2012 Vote

3. The idiot at the front desk actually told me that 'they are like Disneyland, and that you pay regardless of whether or not you use the facility'.

"Nickel and Dime Resort " Read full review on TripAdvisor 4/16/2012 Vote

4. However the staff and front desk were really great and the rooms were clean and large.

"OK - fun for kids but not typical Hilton Standards " Read full review on TripAdvisor 4/11/2012 Vote

5. The front desk was nice and accommodating.

"Disappointed " Read full review on TripAdvisor 3/14/2012 Vote

6. Housekeeping and front desk staff were very helpful and polite.

"Just back from 8 days at Pointe Hilton Squaw Peak " Read full review on TripAdvisor 3/14/2012 Vote

7. We found the staff exceptionally friendly and helpful, especially Sam at the front desk.

"Fun get-away " Read full review on TripAdvisor 3/1/2012 Vote

8. The front desk at check-in were very friendly and we were in our room right away.

"Great for a family of 4! " Read full review on TripAdvisor 2/29/2012 Vote

9. The front desk personnel were extremely helpful and the concierge was outstanding.

"A great resort with truly excellent service! " Read full review on TripAdvisor 1/12/2012 Vote

10. The service provided by the front desk staff was superb.

"Excellent Service! Excellent Hotel! " Read full review on TripAdvisor 11/24/2011 Vote