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OpinionWell
Rank
4th
Out of 366

Hilton Phoenix

Average Price: $145  
 
Hotel Class:
7677 North 16th Street
Phoenix, 85020 View map  
4-Star Hotel Rank: 2 of 11
Average review rating: 3.82
OpinionWell Value Index: 7
Traveler reviews analyzed: BedBugRegistry (1) , Expedia (86) , MyTravelGuide (361) , Travelocity (13) , TripAdvisor (712) , YahooTravel (70)
SAFE TO BOOK ? (1/5 issues found)
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Manager
Appears in 32 comments. 
66% wrote positive comments about manager
The following words were used in comments with Manager:
free (3)   generous (2)   helpful (2)   hotel (3)   large (2)   management (34)   night (3)   rude (2)   service (2)   staff (2)   tip (2)   upgraded (3)   wondering (2)    
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1. We did get a room and the next morning Taha, Front Desk Manager called and got us into the best two bedroom Casita, 3054, right next to the River Ranch, thank you Taha.
"Great Resort " Read full review on TripAdvisor   5/11/2011 Vote      
2. I finally wrote to the general manager and had a quick response; apology, and more than adequate adjustment to the bill.
"Started great--finished bad--some comeback " Read full review on TripAdvisor   1/28/2011 Vote      
3. I got on the phone and told him the same story I've just told and he laughed at me several times and mocked me when I said I am a service manager at a large corporation and I usually don't complain.
"Poor management and organization " Read full review on TripAdvisor   7/9/2010 Vote      
4. It was wonderful & the front desk manager was very nice & helpful.
"After the room switch it was GREAT! " Read full review on Expedia   2/23/2010 Vote      
5. When we arrived at the Squaw Peak peak we were greeted by a very friendly staff and during check-in I asked for a free upgrade (rent a ton of Hilton rooms throughout the year) and the desk manager gave us a WONDERFUL Casita (Town home).
"Thanks for the wonderful upgrade! " Read full review on TripAdvisor   2/27/2008 Vote      
6. We stayed on April 29th but I have been holding my review waiting for a call back from the General Manager, Tammy Brown.
"Nice property...many service failures " Read full review on TripAdvisor   5/8/2012 Vote      
7. But what is more disappointing is that when I called the hotel and left a message last week about this the manager never bothered to get back to me.
"Nice property...many service failures " Read full review on TripAdvisor   5/8/2012 Vote      
8. When we told the manager he didn't believe us.
"Don't Stay Here " Read full review on TripAdvisor   4/15/2012 Vote      
9. When we got back to the room the sink had over flowed from the rooms upstairs and black stuff came out of it and got all over our bathroom stuff and ruined everything and when I asked the manager to replace the items that we had to repurchase he gave us one nights credit.
"Don't Stay Here " Read full review on TripAdvisor   4/15/2012 Vote      
10. I am the Night Manager of a resort hotel myself so trust me, this place is everything it's advertised to be and more.
"Beautiful place! " Read full review on TripAdvisor   10/28/2011 Vote      
   
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