Hilton Phoenix, Phoenix, Concierge

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Rank

4th

Out of 366

Hilton Phoenix	Average Price: $145 Check Rates

Hotel Class:

7677 North 16th Street

Phoenix, 85020 View map

4-Star Hotel Rank: 2 of 11
Average review rating: 3.82

OpinionWell Value Index: 7

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (86) , MyTravelGuide (361) , Travelocity (13) , TripAdvisor (712) , YahooTravel (70)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (37) balcony (53) bar (81) bath (32) bathroom (89) bed (123) bill (21) breakfast (154) charge (58) check in (88) check out (23) concierge (91) cost (27) deal (34) dinner (76) downtown (21) fee (33) fitness center (31) food (255) front desk (122) gym (25) hot tub (27) hotel (638) housekeeping (31) lobby (71) location (145) lunch (22) manager (32) massage (35) money (35) parking (94) patio (34) pool (756) price (84) rate (44) recommend (112) restaurant (298) room (1000) room service (42) service (263) shower (45) spa (90) staff (362) street (37) suite (190) towel (52) value (39) view (51) walk (59) wireless (32)

Concierge

Appears in 91 comments.

96% wrote positive comments about concierge

The following words were used in comments with Concierge:
best (11) cares (6) desk (9) excellent (5) friendly (7) good (5) great (12) helpful (29) hotel (6) knowledgable (4) local (5) need (5) outstanding (5) recommend (7)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The concierge arranged this for us and was so helpful,David was his name.

"Phoenix " Read full review on TripAdvisor 4/29/2012 Vote

2. The concierge was very helpful in booking spa appointments, tours to sedona and grand canyon, discounts at rawhide for the kids.

"More than I could ask for! " Read full review on TripAdvisor 4/20/2012 Vote

3. Even as we were leaving and several items could not be packed into our luggage, the concierge sent someone from shipping (Brad) to take care of the items and ship them to our home within minutes of our departure.

"Could not have been better! " Read full review on TripAdvisor 4/18/2012 Vote

4. I thank the concierge for the recommendation of the florist and Easter basket idea.

"Could not have been better! " Read full review on TripAdvisor 4/18/2012 Vote

5. We found the Carol and Eric at the concierge desk to be outstanding, and Zakee (manager?) could not have been more welcoming.

"It's the pool stupid " Read full review on TripAdvisor 4/7/2012 Vote

6. The concierge was great with a bunch of fun suggestions.

"Family Friendly " Read full review on TripAdvisor 4/5/2012 Vote

7. The property's Chief Concierge, David Richardson is the main reason why my wife and I return time after time.

"Home away from home " Read full review on TripAdvisor 3/10/2012 Vote

8. Dave Richardson gave the best concierge service I've ever experienced.

"Excellent facility - best concierge service in 25 years of travel " Read full review on TripAdvisor 2/1/2012 Vote

9. The front desk personnel were extremely helpful and the concierge was outstanding.

"A great resort with truly excellent service! " Read full review on TripAdvisor 1/12/2012 Vote

10. The concierge was exceptional and very knowledgeable both times we used them.

"Lovely Stay " Read full review on TripAdvisor 10/13/2011 Vote