Hilton Washington Dc, Washington DC, Service

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Rank

60th

Out of 279

Hilton Washington Dc	Average Price: $372 Check Rates

Hotel Class:

1001 16th Street NorthWest

Washington DC, 20036 View map

4-Star Hotel Rank: 16 of 30
Average review rating: 3.42

OpinionWell Value Index: 2

Traveler reviews analyzed: BedBugRegistry (2) , Expedia (35) , Travelocity (9) , TripAdvisor (513) , YahooTravel (19)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (32) bar (60) bath (15) bathroom (112) bed (119) bill (17) breakfast (160) charge (59) check in (87) closet (13) complimentary (18) concierge (65) cost (50) deal (47) decor (24) dinner (28) downtown (22) fee (28) fitness center (17) food (98) front desk (97) gym (67) hotel (912) housekeeping (25) lobby (113) location (339) manager (26) money (34) parking (109) pillow (15) pool (17) price (110) rate (78) recommend (52) restaurant (141) room (915) room service (35) service (132) shower (32) spa (13) staff (292) street (92) suite (29) towel (25) valet (33) valet parking (25) value (16) view (53) walk (119) wireless (34)

Service

Appears in 132 comments.

75% wrote positive comments about service

The following words were used in comments with Service:
clean (6) customer (7) desk (10) excellent (14) expectation (8) food (8) friendly (9) good (23) great (9) helpful (7) hotel (33) lobby (9) location (11) most (9) nice (6)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I've found the most convenient location with the best customer service is The Capital Hilton.

"Great Hotel for the Business Traveler " Read full review on TripAdvisor 5/19/2012 Vote

2. The complimentary self-service lemon/lime water at the reception was a nice touch.

"A benchmark for any Hilton " Read full review on TripAdvisor 5/13/2012 Vote

3. Our waiters were all excellent, and provided great service.

"Great location 2 blocks from the White House " Read full review on TripAdvisor 5/11/2012 Vote

4. It was nice to see such excellent customer service extended to him.

"Very accommodating " Read full review on TripAdvisor 5/5/2012 Vote

5. Good service at the front desk, but the lobby is undergoing construction.

"Under construction, but nice room " Read full review on TripAdvisor 5/3/2012 Vote

6. , why should I expect welcoming service.

"Nice property, cold service " Read full review on TripAdvisor 4/8/2012 Vote

7. Here's an idea for management - instead of saying you try to stay in line with others in the area, show some initiative and do something that shows a desire for excellent customer service - be leaders, not followers.

"Not worth the pricing " Read full review on TripAdvisor 3/13/2012 Vote

8. Excellent service from front desk to lobby bar to bell desk and Hilton executive lounge.

"Service, location and value " Read full review on TripAdvisor 2/13/2012 Vote

9. My wife and son had buffet breakfast which came with room each morning and said food and service was good.

"Capitol Hilton - Excellent choice " Read full review on TripAdvisor 2/6/2012 Vote

10. We ate Christmas dinner in the restaurant and enjoyed great food and exceptional service.

"Great Location " Read full review on TripAdvisor 1/17/2012 Vote