Hilton Washington Dc, Washington DC, Front Desk

OpinionWell's Blog

Home » United States » » Washington DC Destinations » Washington DC Hotels » Hilton Washington Dc

OpinionWell
Rank

60th

Out of 279

Hilton Washington Dc	Average Price: $372 Check Rates

Hotel Class:

1001 16th Street NorthWest

Washington DC, 20036 View map

4-Star Hotel Rank: 16 of 30
Average review rating: 3.42

OpinionWell Value Index: 2

Traveler reviews analyzed: BedBugRegistry (2) , Expedia (35) , Travelocity (9) , TripAdvisor (513) , YahooTravel (19)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

amenity (32) bar (60) bath (15) bathroom (112) bed (119) bill (17) breakfast (160) charge (59) check in (87) closet (13) complimentary (18) concierge (65) cost (50) deal (47) decor (24) dinner (28) downtown (22) fee (28) fitness center (17) food (98) front desk (97) gym (67) hotel (912) housekeeping (25) lobby (113) location (339) manager (26) money (34) parking (109) pillow (15) pool (17) price (110) rate (78) recommend (52) restaurant (141) room (915) room service (35) service (132) shower (32) spa (13) staff (292) street (92) suite (29) towel (25) valet (33) valet parking (25) value (16) view (53) walk (119) wireless (34)

Front desk

Appears in 97 comments.

71% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (10) good (4) great (5) helpful (22) hotel (6) housekeeping (6) liked (3) lobby (3) management (5) nice (6) problem (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

See all

1. I had a perfect stay here, front desk were really helpful and we upgraded to a mini suite which was lovely.

"Well placed for tourists " Read full review on TripAdvisor 5/17/2012 Vote

2. Theresa at the front desk was amazingly helpful.

"Very accommodating " Read full review on TripAdvisor 5/5/2012 Vote

3. Besides that they are in a middle of renovations, the whole hotel was upside down,calling front desk-half hour on hold, going to breakfast- half hour waiting for a table.

"Bring your own toiletries! " Read full review on TripAdvisor 5/2/2012 Vote

4. Everyone from the bell men, to the front desk clerks, to the housekeepers were happy and had great attitudes.

"GREAT customer service " Read full review on TripAdvisor 3/18/2012 Vote

5. Very nice front desk staff.

"Used to be passable, now simply appalling " Read full review on TripAdvisor 2/25/2012 Vote

6. The valet staff and front desk staff were great, the bell captain was a jerk.

"I'm not sure.... " Read full review on TripAdvisor 2/20/2012 Vote

7. i would be remiss if i did not comment laura g from the front desk for her help.

"great location...great staff " Read full review on TripAdvisor 1/29/2012 Vote

8. Everthing from the Front Desk Check In to the rooms is excellent.

"This Hotel Excellent " Read full review on TripAdvisor 12/28/2011 Vote

9. The front desk staff was helpful checking me in and another staffer helped me figure out how to use the business center.

"Really nice hotel " Read full review on TripAdvisor 12/5/2011 Vote

10. They would have got a terrible but Sidney was helpful at the front desk despite allocating the wrong room .

"Laughable as the main Hilton in the capital of the USA " Read full review on TripAdvisor 11/1/2011 Vote