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Rank
88th
Out of 279

Doubletree Guest Suites Washington, DC

Average Price: $282  
 
Hotel Class:
801 New Hampshire Avenue NorthWest
Washington DC, 20037-2304 View map  
3-Star Hotel Rank: 47 of 58
Average review rating: 3.96
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (17) , Travelocity (7) , TripAdvisor (170) , YahooTravel (3)
SAFE TO BOOK ? (0/5 issues found)
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Manager
Appears in 23 comments. 
37% wrote positive comments about manager
The following words were used in comments with Manager:
apologetic (4)   compensate (2)   damage (2)   desk (2)   floor (4)   generous (5)   great (2)   hotel (6)   management (23)   night (3)   outrageous (2)   robbed (2)    
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1. There was a very minor mix-up with the rooms but General Manager Stacy went above and beyond to make sure we were happy customers, which we were.
"Favorite Place in Washington " Read full review on TripAdvisor   3/16/2012 Vote      
2. The front desk personnel Ada and General Manager Stacy were great.
"Favorite Place in Washington " Read full review on TripAdvisor   3/16/2012 Vote      
3. The Chancellor was 'irate and outraged', count me as being embarassed and totally disappointed with the Hilton hotels as well as for their hiring a General manager like Mr.
"A Failing Grade would be too High " Read full review on TripAdvisor   9/26/2011 Vote      
4. The front desk staff is very friendly and the bellman is terrific but I think either the owners or manager has stopped taking an interest in this Doubletree.
"Never Again " Read full review on TripAdvisor   1/3/2011 Vote      
5. That said, we were still satisfied with our stay as we explained things to the manager and he was very pleasant and apologetic and knocked off a night from our bill.
"nice big rooms, inconsistent service " Read full review on TripAdvisor   9/22/2009 Vote      
6. If it had not been for the fact that, in addition to the disgusting floors, my keycard did not work and the TV in the bedroom didn't work after 'maintenacne had left for the evening' I would not have brought these issues to the attention of the manager the following day.
"Dirty Floors " Read full review on TripAdvisor   5/6/2009 Vote      
7. I called the hotel this morning at 9:20 and spoke directly to General Manager Mr.
"A Failing Grade would be too High " Read full review on TripAdvisor   9/26/2011 Vote      
8. My entire stay there was never a manager to handle the situation.
"Never Returning! Management is a Joke! Worst Hilton property " Read full review on TripAdvisor   8/24/2011 Vote      
9. It was only when I called the manager, who did compensate me, that anything was done.
"Rooms are great...Staff needs retraining " Read full review on TripAdvisor   8/15/2011 Vote      
10. One thing I think offended me most was that the night manager, 'Q', felt she needed to 'sell' me on all the amenities of the hotel - which I already knew, it was why I CHOSE to make the reservation there months earlier.
"A better standard is expected from a Hilton property " Read full review on TripAdvisor   7/27/2011 Vote      
   
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