Mandarin Oriental Washington Dc, Washington DC, Manager

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Rank

30th

Out of 279

Mandarin Oriental Washington Dc	Average Price: $590 Check Rates

Hotel Class:

1330 Maryland Avenue, SouthWest

Washington DC, 20024 View map

5-Star Hotel Rank: 5 of 12
Average review rating: 3.78

OpinionWell Value Index: 1

Traveler reviews analyzed: Expedia (35) , Travelocity (7) , TripAdvisor (309) , YahooTravel (18)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Manager

Appears in 16 comments.

50% wrote positive comments about manager

The following words were used in comments with Manager:
generous (2) helpful (2) hotel (2) housekeeping (2) kid (2) lobby (2) management (17)

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1. Kudos to the bellman and (eventually) the manager for resolving things.

"I understand the complaints about the staff " Read full review on TripAdvisor 5/16/2010 Vote

2. The manager that night was very helpful and moved us to a waterview room and even offered to help move our luggage, etc.Hotel and room were impecable and the service was very good.

"Great Hotel " Read full review on TripAdvisor 5/27/2007 Vote

3. I sat at the lobby bar with my kid and didn't get service until I called the manager after about 20 minutes.

"Average for a 5 star / Mandarin " Read full review on TripAdvisor 4/17/2012 Vote

4. The next day I had a manager or assistant Manager (Andrea) ask me to keep our kids quiet in the lobby bar at 5pm on Saturday.

"Average for a 5 star / Mandarin " Read full review on TripAdvisor 4/17/2012 Vote

5. Over the next few weeks, two other managers reached out to apologize and add to the resolution.

"Great Service " Read full review on TripAdvisor 1/5/2012 Vote

6. Everyone from the General Manager to the Doormen treat us as royal family.

"Our favorite place in DC " Read full review on TripAdvisor 12/19/2011 Vote

7. Asked for upgraded inter-connecting family room and was introduced to general manager (bizarrely from Italy - but he couldn't have been more obliging) - and we were delighted with our 'new' room.

"Family Trip Was Great - Room & Service Exemplary " Read full review on TripAdvisor 8/28/2011 Vote

8. Do not waste your money By the way the manager on duty never bothered to call.

"Don't stay here! " Read full review on TripAdvisor 7/25/2011 Vote

9. I wrote to the Manager but received no reply.

"totally disappointing " Read full review on TripAdvisor 6/23/2011 Vote

10. We called and spoke with the manager Cecilia Juarez, and she stated that she did not have any other rooms to move us to, and that we could get a smaller room.

"Worst stay I have ever had in my life. " Read full review on TripAdvisor 3/27/2010 Vote