Mandarin Oriental Washington Dc, Washington DC, Manager

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Rank

30th

Out of 279

Mandarin Oriental Washington Dc	Average Price: $590 Check Rates

Hotel Class:

1330 Maryland Avenue, SouthWest

Washington DC, 20024 View map

5-Star Hotel Rank: 5 of 12
Average review rating: 3.78

OpinionWell Value Index: 1

Traveler reviews analyzed: Expedia (35) , Travelocity (7) , TripAdvisor (309) , YahooTravel (18)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Manager

Appears in 16 comments.

50% wrote positive comments about manager

The following words were used in comments with Manager:
generous (2) helpful (2) hotel (2) housekeeping (2) kid (2) lobby (2) management (17)

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1. Kudos to the bellman and (eventually) the manager for resolving things.

"I understand the complaints about the staff " Read full review on TripAdvisor 5/16/2010 Vote

2. The manager that night was very helpful and moved us to a waterview room and even offered to help move our luggage, etc.Hotel and room were impecable and the service was very good.

"Great Hotel " Read full review on TripAdvisor 5/27/2007 Vote

3. The next day I had a manager or assistant Manager (Andrea) ask me to keep our kids quiet in the lobby bar at 5pm on Saturday.

"Average for a 5 star / Mandarin " Read full review on TripAdvisor 4/17/2012 Vote

4. I sat at the lobby bar with my kid and didn't get service until I called the manager after about 20 minutes.

"Average for a 5 star / Mandarin " Read full review on TripAdvisor 4/17/2012 Vote

5. Over the next few weeks, two other managers reached out to apologize and add to the resolution.

"Great Service " Read full review on TripAdvisor 1/5/2012 Vote

6. Everyone from the General Manager to the Doormen treat us as royal family.

"Our favorite place in DC " Read full review on TripAdvisor 12/19/2011 Vote

7. Asked for upgraded inter-connecting family room and was introduced to general manager (bizarrely from Italy - but he couldn't have been more obliging) - and we were delighted with our 'new' room.

"Family Trip Was Great - Room & Service Exemplary " Read full review on TripAdvisor 8/28/2011 Vote

8. Do not waste your money By the way the manager on duty never bothered to call.

"Don't stay here! " Read full review on TripAdvisor 7/25/2011 Vote

9. I wrote to the Manager but received no reply.

"totally disappointing " Read full review on TripAdvisor 6/23/2011 Vote

10. Usually, hotel managers will give you a larger room for the same price, comp the spa treatment at 25%, 50% or even 100% at times.

"Worst stay I have ever had in my life. " Read full review on TripAdvisor 3/27/2010 Vote