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Rank
30th
Out of 279

Mandarin Oriental Washington Dc

Average Price: $590  
 
Hotel Class:
1330 Maryland Avenue, SouthWest
Washington DC, 20024 View map  
5-Star Hotel Rank: 5 of 12
Average review rating: 3.78
OpinionWell Value Index: 1
Traveler reviews analyzed: Expedia (35) , Travelocity (7) , TripAdvisor (309) , YahooTravel (18)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 52 comments. 
77% wrote positive comments about front desk
The following words were used in comments with Front desk:
attentive (3)   clerk (4)   complimentary (3)   desk (56)   friendly (5)   helpful (8)   hotel (9)   metro (3)   most (3)   nice (4)   night (4)   problem (5)   welcoming (3)    
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1. Location is good if you want to visit the monuments, museums, etc. Doormen and Front Desk staff were very friendly.
"Average for a 5 star / Mandarin " Read full review on TripAdvisor   4/17/2012 Vote      
2. (Both of our rooms were very clean!) The front desk staff was friendly, sweet, professional, and attentive.
"Great! " Read full review on TripAdvisor   1/5/2012 Vote      
3. The front desk person welcomed us by name and wished us a happy anniversary.
"Magnificent! " Read full review on TripAdvisor   12/18/2011 Vote      
4. We love Carmen at the front desk.
"EXCELLENT HOTEL, SERVICE, & LOCATION " Read full review on TripAdvisor   11/16/2011 Vote      
5. The front desk was very accommodating and helped us to find the perfect room.
"Wonderful Getaway... " Read full review on TripAdvisor   11/15/2011 Vote      
6. One bright spot, the staff - bell stand, valet, front desk and maids were very nice.
"Not up to Mandarin Oriental standards " Read full review on TripAdvisor   11/15/2011 Vote      
7. Nightly turndown service is very well done and the front desk staff was helpful and attentive.
"Great staff; average hotel " Read full review on TripAdvisor   10/9/2011 Vote      
8. After outlaying the cost of the room, you'd expect a few things would be complimentary--the welcome cookies were stale!ditto the mini m&M's---geeee not much to like--soaps and shampoo only so-so---room only so-so-Sleeping for 4 but only 1 upholstered chair-uncomfortablechair--glassware for 4 but no table only 1 chair to dineThen the toddlers wet suit -not swimming suit--wet suit disappears from being laid upon the window sill to dry--and the front desks asks if we'd misplaced it-- a toddler wet suit is something you don't misplace--they're hard to find and buy--Apparently this was news to front desk--no explanation for the disappearance nor reparation for loss were offerred until we faxed the receipt for the wet suit after we returned home--Is that how a world class hotel should handle these types of things.
"Off putting--too snooty " Read full review on TripAdvisor   7/5/2011 Vote      
9. Front desk capable and friendly.
"Very comfortable, but service not up to Asian standards " Read full review on TripAdvisor   10/2/2010 Vote      
10. Front Desk was impressed with themselves and trying to welcome me 10 different way while trying to get my keys to print.
"Overly Average " Read full review on TripAdvisor   3/2/2010 Vote      
   
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