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Rank
5th
Out of 366

Pointe South Mountain Resort

Average Price: $220  
 
Hotel Class:
8000 South Arizona Grand Parkway
Phoenix, 85044 View map  
4-Star Hotel Rank: 3 of 11
Average review rating: 4.11
OpinionWell Value Index: 4
Traveler reviews analyzed: Expedia (118) , MyTravelGuide (67) , Travelocity (3) , TripAdvisor (666) , YahooTravel (103)
SAFE TO BOOK ? (2/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Towel
Appears in 59 comments. 
47% wrote positive comments about towel
The following words were used in comments with Towel:
clean (9)   dirty (6)   extra (4)   guest (5)   housekeeping (6)   nice (5)   plenty (9)   pool (13)   resort (5)   tiny (3)   useful (4)   water (6)    
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1. To make matters worse, although the resort boasts they have 7 pools, again finding a chair in the afternoon is very difficult because people just put their towels on the chairs and then leave to go to other things.
"Great Time at Arizona Grand Resort " Read full review on TripAdvisor   4/23/2012 Vote      
2. For a 4 diamond resort, the pool towels are small, thin and simply awful.
"4 Diamond? AAA missed the mark on this one... " Read full review on TripAdvisor   4/13/2012 Vote      
3. Top it off with ragged tiny towels and absolutely dirty, brown chairs.
"Lacking quality, cleanliness and upkeep " Read full review on TripAdvisor   4/6/2012 Vote      
4. By 11AM even all of the grass areas were crammed full of people sitting on towels.
"Very Disappointed & Misleading website. poor management " Read full review on TripAdvisor   4/5/2012 Vote      
5. The room towels were shabby, the carpet was dirty and they did not have the regular nice amenities you would expect at a resort.
"I paid HOW MUCH for this place?!? " Read full review on TripAdvisor   3/31/2012 Vote      
6. Day three we returned at 4:30 to a room that had not been made up and had no clean towels or sheets.
"Acceptable hotel, terrible staff no customer service. " Read full review on TripAdvisor   3/12/2012 Vote      
7. We ran out of towels and toilet paper and it was annoying but was a small issue.
"Good location for Fiesta Bowl trip " Read full review on TripAdvisor   1/6/2012 Vote      
8. Room was a nice size but outdated and sheets and towels were dirty.
"Waterpark ok but rooms dirty " Read full review on TripAdvisor   4/25/2011 Vote      
9. Although the rooms themselves are very nice, the hotel itself often feels more like an apartment complex than an upscale resort: the room I stayed in was one grouped around a small pool that was often crowded, dirty, with no towels, trash cans overflowing.
"Hmm... " Read full review on Expedia   9/8/2010 Vote      
10. Old rooms, tube tv's, tiny bathroom, postage stamp sized towels - the whole place just looked and felt dated and dirty.
"Dirty, Dated and Disgusting " Read full review on TripAdvisor   8/4/2010 Vote      
   
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