Home » United States » Arizona » Phoenix Destinations » Phoenix Hotels » Pointe South Mountain Resort
Back to search results
OpinionWell
Rank
5th
Out of 366

Pointe South Mountain Resort

Average Price: $220  
 
Hotel Class:
8000 South Arizona Grand Parkway
Phoenix, 85044 View map  
4-Star Hotel Rank: 3 of 11
Average review rating: 4.11
OpinionWell Value Index: 4
Traveler reviews analyzed: Expedia (118) , MyTravelGuide (67) , Travelocity (3) , TripAdvisor (666) , YahooTravel (103)
SAFE TO BOOK ? (2/5 issues found)
Skip Navigation Links
Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 40 comments. 
72% wrote positive comments about manager
The following words were used in comments with Manager:
generous (4)   hotel (4)   liked (4)   management (42)   night (3)   problem (2)   rating (2)   resort (5)   reviews (2)    
Users can vote for helpful comments, which are saved in the Most helpful section.
Sort by:
See all
1. Finally got a hold of a smug manager named Ryan who offered no apologies, explanation or an acceptable solution.
"Acceptable hotel, terrible staff no customer service. " Read full review on TripAdvisor   3/12/2012 Vote      
2. After arriving at the hotel and being made aware of this fee we tried to discuss this matter with several mangers and came up with nothing but arrogance by some managers we were told that we had to pay the fee.
"Hidden resort fee " Read full review on TripAdvisor   2/27/2012 Vote      
3. It would have been nice if the staff had thought of this and not force us to complain to the Hotel manager.
"almost a resort " Read full review on TripAdvisor   2/21/2012 Vote      
4. The night manager offered to have it cleaned for us but at that point it was 9:30 and we wanted to head for bed.
"Great place-would come back " Read full review on TripAdvisor   4/13/2011 Vote      
5. It took three calls, two to the manager, before they even agreed to try to quiet or end the music.
"Unwanted Party " Read full review on TripAdvisor   2/14/2010 Vote      
6. I spoke with Ryan (front desk manager prior to our arrival) He treated us like movie stars.
"The Best Resort Ever, call before you arrive and speak with Ryan " Read full review on TripAdvisor   7/28/2009 Vote      
7. I spoke with Ryan (front desk manager prior to our arrival) He treated us like movie stars.
"The Best Resort Ever, call before you arrive and speak with Ryan " Read full review on TripAdvisor   7/28/2009 Vote      
8. The fact that the manager was able to accomodate the request was just awesome.
"A WONDERFULLY BEAUTIFUL RESORT WITH EXCEPTIONAL STAFF " Read full review on TripAdvisor   7/6/2009 Vote      
9. We spoke directly with the Manager on duty, in person, regarding the hotel's promise to honor a 4p.m. check out time, due to our inability to get in our room until after 6p.
"Not for Everyone " Read full review on TripAdvisor   4/23/2012 Vote      
10. This was 'within guidleines of 5 minute or less walk to pool' accoring to manager.
"Very Disappointed & Misleading website. poor management " Read full review on TripAdvisor   4/5/2012 Vote      
   
About Us | Terms of Use | Privacy Policy | Site Map
Tools for hotel professionals
© 2010 OpinionWell, LLC, All Rights Reserved