Pointe South Mountain Resort, Phoenix, Service

OpinionWell's Blog

Home » United States » Arizona » Phoenix Destinations » Phoenix Hotels » Pointe South Mountain Resort

OpinionWell
Rank

5th

Out of 366

Pointe South Mountain Resort	Average Price: $220 Check Rates

Hotel Class:

8000 South Arizona Grand Parkway

Phoenix, 85044 View map

4-Star Hotel Rank: 3 of 11
Average review rating: 4.11

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (118) , MyTravelGuide (67) , Travelocity (3) , TripAdvisor (666) , YahooTravel (103)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

amenity (61) balcony (49) bar (93) bathroom (101) bed (96) bill (34) breakfast (123) charge (53) check in (87) check out (29) concierge (24) cost (46) deal (68) dinner (70) fee (209) fitness center (44) food (395) freeway (24) front desk (106) gym (43) hot tub (48) hotel (539) housekeeping (54) lobby (167) location (151) lunch (43) manager (40) massage (25) money (55) parking (72) patio (39) pillow (29) pool (619) price (145) rate (78) recommend (122) restaurant (260) room (1247) room service (52) service (317) shower (27) shuttle (42) spa (128) staff (403) suite (263) towel (59) value (37) view (115) walk (69) wireless (38)

Service

Appears in 317 comments.

78% wrote positive comments about service

The following words were used in comments with Service:
excellent (25) food (53) friendly (19) good (26) great (56) hotel (27) nice (18)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

See all

1. The spa services were also spectacular.

"Relaxation Bliss " Read full review on TripAdvisor 5/22/2012 Vote

2. Nowadays it is so rare to actually find any decent customer service.

"Off to a good start " Read full review on TripAdvisor 5/21/2012 Vote

3. The spa was very nice, great selection of services.

"Pricey, but a great family vacation spot. " Read full review on TripAdvisor 5/6/2012 Vote

4. Service is very, very good.

"Good, but not "Grand" " Read full review on TripAdvisor 4/23/2012 Vote

5. 90% of the time, service is fantastic but there were one or two servers in the kitchen that need to be helped.

"Perfect For Small Groups " Read full review on TripAdvisor 4/19/2012 Vote

6. The friendliness and service was quite good, and most people were very approachable.

"Perfect For Small Groups " Read full review on TripAdvisor 4/19/2012 Vote

7. Front desk service was very good as well.

"Perfect For Small Groups " Read full review on TripAdvisor 4/19/2012 Vote

8. The hotel was clean, service was friendly, the water park was large with a lot of activities.

"Fun, friendly and large - lots to do. " Read full review on TripAdvisor 4/18/2012 Vote

9. He took in our bags and helped us get oriented to everything offered at the resort, so customer service was extraordinary upon check-in.

"Spring Break was a success " Read full review on TripAdvisor 4/17/2012 Vote

10. We were graciously thanked by the front desk staff and the bellmen made sure our stay was complete with impeccable service.

"Arizona Grand Resort - Phoenix - Outstanding Experience! " Read full review on TripAdvisor 4/16/2012 Vote