Pointe South Mountain Resort, Phoenix, Staff

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Rank

5th

Out of 366

Pointe South Mountain Resort	Average Price: $220 Check Rates

Hotel Class:

8000 South Arizona Grand Parkway

Phoenix, 85044 View map

4-Star Hotel Rank: 3 of 11
Average review rating: 4.11

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (118) , MyTravelGuide (67) , Travelocity (3) , TripAdvisor (666) , YahooTravel (103)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (61) balcony (49) bar (93) bathroom (101) bed (96) bill (34) breakfast (123) charge (53) check in (87) check out (29) concierge (24) cost (46) deal (68) dinner (70) fee (209) fitness center (44) food (395) freeway (24) front desk (106) gym (43) hot tub (48) hotel (539) housekeeping (54) lobby (167) location (151) lunch (43) manager (40) massage (25) money (55) parking (72) patio (39) pillow (29) pool (619) price (145) rate (78) recommend (122) restaurant (260) room (1247) room service (52) service (317) shower (27) shuttle (42) spa (128) staff (403) suite (263) towel (59) value (37) view (115) walk (69) wireless (38)

Staff Traveler Insight - Staff Issues

Appears in 403 comments.

90% wrote positive comments about staff

The following words were used in comments with Staff:
clean (35) courteous (15) desk (21) extremely (19) food (22) friendly (124) great (43) helpful (84) hotel (43) need (20) nice (32) professional (19) resort (49)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. All members of the Arizona Grand staff were friendly and very helpful.

"Relaxation Bliss " Read full review on TripAdvisor 5/22/2012 Vote

2. Lets hope the whole staff functions so professionally.

"Off to a good start " Read full review on TripAdvisor 5/21/2012 Vote

3. The Resort was clean, the staff professional, helpful and warm.

"Great Water Attraction for Families " Read full review on TripAdvisor 5/20/2012 Vote

4. Great location as near Arizona Mills Mall (and shuttles that go there), and staff are pleasant, but if I had paid full price for our unit I would have felt ripped off.

"Feedback on the Arizona Grand Resort " Read full review on TripAdvisor 5/11/2012 Vote

5. The staff were also extremely helpful and friendly.

"Lovely, relaxing resort - great for all the family " Read full review on TripAdvisor 5/3/2012 Vote

6. I drove from LA and would do so again just for the low price, friendly staff, and good times.

"September weekend " Read full review on TripAdvisor 5/2/2012 Vote

7. The Staff is great.

"Family and Friends " Read full review on TripAdvisor 4/23/2012 Vote

8. The staff was wonderful, and the waterpark a lot of fun.

"Wonderful stay " Read full review on TripAdvisor 4/23/2012 Vote

9. Wish there was more seating available at the water park, and that there were more wait staff, but loved that there were lifeguards, so my kids could enjoy without me having to be there with them at every moment.

"Wonderful stay " Read full review on TripAdvisor 4/23/2012 Vote

10. The resort staff was the best I have ever worked with.

"First class all the way " Read full review on TripAdvisor 4/18/2012 Vote