Pointe South Mountain Resort, Phoenix, Front Desk

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Rank

5th

Out of 366

Pointe South Mountain Resort	Average Price: $220 Check Rates

Hotel Class:

8000 South Arizona Grand Parkway

Phoenix, 85044 View map

4-Star Hotel Rank: 3 of 11
Average review rating: 4.11

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (118) , MyTravelGuide (67) , Travelocity (3) , TripAdvisor (666) , YahooTravel (103)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (61) balcony (49) bar (93) bathroom (101) bed (96) bill (34) breakfast (123) charge (53) check in (87) check out (29) concierge (24) cost (46) deal (68) dinner (70) fee (209) fitness center (44) food (395) freeway (24) front desk (106) gym (43) hot tub (48) hotel (539) housekeeping (54) lobby (167) location (151) lunch (43) manager (40) massage (25) money (55) parking (72) patio (39) pillow (29) pool (619) price (145) rate (78) recommend (122) restaurant (260) room (1247) room service (52) service (317) shower (27) shuttle (42) spa (128) staff (403) suite (263) towel (59) value (37) view (115) walk (69) wireless (38)

Front desk

Appears in 106 comments.

84% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (12) helpful (10) housekeeping (4) informative (5) management (7) need (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Front desk service was very good as well.

"Perfect For Small Groups " Read full review on TripAdvisor 4/19/2012 Vote

2. Our stay started with a terrific experience at the front desk upon arrival.

"Arizona Grand Resort - Phoenix - Outstanding Experience! " Read full review on TripAdvisor 4/16/2012 Vote

3. Thankfully, one of the front desk staff took care of us and simply gave us the fifth bracelet for the water park.

"Nice spring break with family " Read full review on TripAdvisor 4/13/2012 Vote

4. When we arrived we were greeted with a warm welcome from Tim at the front desk, he was extremely helpful, made sure we didn't need any additional services and had someone show us to room and assist in unloading the luggage.

"Perfect Spring Training Destination " Read full review on TripAdvisor 4/5/2012 Vote

5. We checked in and the personnel at the front desk were very quick and friendly.

"Excellent Quick Get-Away " Read full review on TripAdvisor 4/2/2012 Vote

6. Awesome service - Tim at the front desk is a great guy.

"Best weekend ever " Read full review on TripAdvisor 4/1/2012 Vote

7. The front desk staff was professional and helpful.

"Great resort! " Read full review on TripAdvisor 3/25/2012 Vote

8. Once we arrived, the gal at the front desk was very accommodating with our room.

"Nothing but great things to say about this resort! " Read full review on TripAdvisor 10/26/2011 Vote

9. The staff was very professional, attentive especially the front desk staff.

"Amazing resort that is a getaway feel that is around the corner " Read full review on TripAdvisor 10/20/2011 Vote

10. The front desk was accommodating and assured me I could use our meal credit later in the day.

"Great water park... not so great sleep " Read full review on TripAdvisor 8/15/2011 Vote