7. The beds are hard as a rock, the 2 (tiny) pillows on each bed were way too hard (talk about a stiff neck the next day!), the water temperature was impossible to regulate, no fan in the bathroom, terrible acoustics/soundproofing, late maid service, slow elevators (I never saw more than 2 of the 4 running at a time and when they were working they shook as though we were in the midst of an earthquake.