Blake Hotel Charlotte, Charlotte, Service

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Rank

13th

Out of 269

Blake Hotel Charlotte	Average Price: $125 Check Rates

Hotel Class:

555 South McDowell

Charlotte, 28204 View map

3-Star Hotel Rank: 5 of 67
Average review rating: 2.68

OpinionWell Value Index: 7

Traveler reviews analyzed: Expedia (38) , MyTravelGuide (15) , Travelocity (29) , TripAdvisor (274) , YahooTravel (29)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (11) ballroom (8) bar (55) bath (14) bathroom (161) bed (47) bill (13) breakfast (61) charge (27) check in (28) check out (15) cost (16) deal (22) deck (14) decor (38) dinner (11) downtown (55) fee (9) food (40) front desk (73) hotel (669) housekeeping (9) lobby (134) location (55) manager (21) money (35) parking (117) pillow (19) pool (39) price (62) rate (28) recommend (34) refund (8) restaurant (72) room (519) room service (19) service (116) sheets (12) shower (121) shuttle (39) staff (183) street (23) to park (10) towel (32) tub (22) valet (11) value (9) view (36) walk (48) wireless (18)

Service

Appears in 116 comments.

70% wrote positive comments about service

The following words were used in comments with Service:
best (6) customer (21) desk (8) elevator (7) excellent (5) exceptional (5) free (5) friendly (8) good (7) great (14) guest (8) hotel (24) internet (5) need (5) nice (6) poor (8)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The hotel itself was not that amazing, but the service I recieved was AMAZING.

"Excellent Customer Service " Read full review on TripAdvisor 4/26/2012 Vote

2. Other experiences with service were better, however, this hotel is nowhere near the standard of other similar priced, better located hotels.

"Dirty, old and tired with terrible location " Read full review on TripAdvisor 4/24/2012 Vote

3. Best service yet.

"In progress " Read full review on TripAdvisor 4/23/2012 Vote

4. The service was very good.

"Event Weekend " Read full review on TripAdvisor 4/18/2012 Vote

5. Very nice hotel, friendly service.

"Mad Monster Party " Read full review on TripAdvisor 4/11/2012 Vote

6. By 2013, the hotel will sport a new wing of suites, a full-service restaurant and a couple of swanky fun bars.

"Held my event at the Blake " Read full review on TripAdvisor 4/2/2012 Vote

7. I was worried when I read the other reviews, but my experience was that the hotel was decent, service was good, and it worked for me since most of my time was spent at the convention center.

"Would be better if lower price and more included in price " Read full review on TripAdvisor 11/18/2011 Vote

8. The service was prompt upon check in and check out, and I did get a ride in the shuttle to the convention center which was helpful.

"Would be better if lower price and more included in price " Read full review on TripAdvisor 11/18/2011 Vote

9. We enjoyed our stay and thought the service was just fine from the front desk to the parking lot attendant who was hilarious and friendly.

"Downtown at The Blake " Read full review on TripAdvisor 11/11/2011 Vote

10. Great customer service.

"DONT stay here!! " Read full review on TripAdvisor 10/31/2011 Vote