Blake Hotel Charlotte, Charlotte, Front Desk

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Rank

13th

Out of 269

Blake Hotel Charlotte	Average Price: $125 Check Rates

Hotel Class:

555 South McDowell

Charlotte, 28204 View map

3-Star Hotel Rank: 5 of 67
Average review rating: 2.68

OpinionWell Value Index: 7

Traveler reviews analyzed: YahooTravel (29) , MyTravelGuide (15) , Travelocity (29) , Expedia (38) , TripAdvisor (274)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (11) ballroom (8) bar (55) bath (14) bathroom (161) bed (47) bill (13) breakfast (61) charge (27) check in (28) check out (15) cost (16) deal (22) deck (14) decor (38) dinner (11) downtown (55) fee (9) food (40) front desk (73) hotel (669) housekeeping (9) lobby (134) location (55) manager (21) money (35) parking (117) pillow (19) pool (39) price (62) rate (28) recommend (34) refund (8) restaurant (72) room (519) room service (19) service (116) sheets (12) shower (121) shuttle (39) staff (183) street (23) to park (10) towel (32) tub (22) valet (11) value (9) view (36) walk (48) wireless (18)

Front desk

Appears in 73 comments.

77% wrote positive comments about front desk

The following words were used in comments with Front desk:
great (5) helpful (8) hot (3) hotel (8) lobby (4) management (5) nice (8) pleasant (3) problem (4) recommend (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The lobby is nice and the woman at the front desk was nice- this is where the positive review ends.

"It was so bad, I am writing my first review " Read full review on TripAdvisor 4/24/2012 Vote

2. The lobby area is real nice the front desk staff where nice polite had no problems checking in room was booked on the 4th floor so we take the elevator which I could expect due to the heavy volume of people and usage would be slow no problem.

"BLAKE PLEASE!!! I REPEAT PLEASE!! GET IT TOGETHER!! " Read full review on TripAdvisor 3/4/2012 Vote

3. 7 (SEVEN!) calls were made by me alone to the front desk who insisted they would take care of it and never did.

"Luxury is a 4 Letter Word " Read full review on TripAdvisor 2/20/2012 Vote

4. As others have said, front desk people very nice.

"Lipstick on a pig " Read full review on TripAdvisor 10/2/2011 Vote

5. Another call to the front desk finally got that taken care of.

"Poorly managed hotel. A nightmare location. " Read full review on TripAdvisor 8/30/2011 Vote

6. When we arrived, the woman at the front desk was fantastic, in fact the staff was great throughout our stay.

"If you bought a Groupon/Living Social Deal for the Blake - THROW IT AWAY! " Read full review on TripAdvisor 8/28/2011 Vote

7. The front desk staff was great when it came to taking it off for us.

"Worst Hotel Ever " Read full review on TripAdvisor 5/27/2011 Vote

8. Holly at the front desk was absolutely wonderful to us.

"Excellent Service " Read full review on TripAdvisor 3/28/2011 Vote

9. Everything looked fine at check in, the front desk clerk was friendly and attentive, the room was ready and looked fine.

"Horrific Experience " Read full review on TripAdvisor 3/7/2011 Vote

10. The front desk clerk named Adam was extremely helpful and pleasant.

"Wonderful! " Read full review on TripAdvisor 1/31/2011 Vote