Hilton Eugene, Eugene, Front Desk

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Rank

2nd

Out of 72

Hilton Eugene	Average Price: $193 Check Rates

Hotel Class:

66 East 6th Avenue

Eugene, 97401 View map

3-Star Hotel Rank: 1 of 13
Average review rating: 3.47

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (32) , MyTravelGuide (616) , TripAdvisor (130) , YahooTravel (2)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (4) balcony (8) bar (24) bath (4) bathroom (33) bed (21) bill (4) breakfast (50) charge (23) check in (19) check out (8) closet (5) concierge (5) cost (9) deal (8) decor (4) dinner (11) discount (3) downtown (31) exercise room (3) fee (17) food (29) front desk (34) hot tub (10) hotel (227) lobby (22) location (63) money (8) parking (61) patio (5) pillow (7) pool (19) price (23) rate (20) recommend (15) restaurant (56) room (233) room service (16) service (40) shower (11) spa (4) staff (65) street (28) suite (18) to park (8) towel (4) value (11) view (11) walk (24) wireless (20)

Front desk Traveler Insight - Friendly Front Desk

Appears in 34 comments.

72% wrote positive comments about front desk

The following words were used in comments with Front desk:
cares (2) charged (4) cold (2) desk (34) friendly (6) great (3) helpful (6) hotel (2) need (2) night (2) professional (3) quality (2) rude (3) service (4) staff (10)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I reported it to the front desk and was pleased that they took care of it in a professional manner, yet it was one of those incidents I would never want to encounter.

"One mishap ruins everything " Read full review on TripAdvisor 3/1/2012 Vote

2. The food quality is still average and the front desk people are very friendly still.

"3rd visit to this hotel " Read full review on TripAdvisor 12/31/2011 Vote

3. The front desk staff is very friendly.

"Great location - average digs " Read full review on TripAdvisor 11/10/2011 Vote

4. Front desk staff was very helpful in pointing out local restaurants and shops, almost all of which were within a short walking distance.

"Recommended " Read full review on TripAdvisor 7/28/2011 Vote

5. The front desk staff and concierge were extremely friendly and helpful.

"Probably the nicest hotel in Eugene. " Read full review on TripAdvisor 7/20/2011 Vote

6. Despite the fact that the hotel was booked to capacity (it was graduation at the University) and the online reservations would not let me cancel one night of a four night stay and keep my original rate, when I called the front desk, all was taken care of cheerfully.

"Excellent service, great location, rooms are fine " Read full review on TripAdvisor 6/16/2011 Vote

7. The front desk was helpful and the resturant staff was very professional.

"Great service and very professional. " Read full review on TripAdvisor 1/14/2011 Vote

8. Check in was swift and the front desk attendant was professional, if not cold and overly 'business-y:.

"Plesant one nighter " Read full review on TripAdvisor 9/17/2010 Vote

9. They assured me at the front desk that the printer was free and working.

"I imagined a much better stay " Read full review on TripAdvisor 6/27/2010 Vote

10. The front desk staff was very helpful.

"A great hotel in a great location! " Read full review on TripAdvisor 6/20/2010 Vote