Sheraton Baltimore, Baltimore, Front Desk

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Rank

27th

Out of 231

Sheraton Baltimore	Average Price: $208 Check Rates

Hotel Class:

101 West Fayette Street

Baltimore, 21201 View map

3-Star Hotel Rank: 15 of 33
Average review rating: 3.08

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (59) , MyTravelGuide (2054) , Travelocity (26) , TripAdvisor (309) , YahooTravel (39)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (17) bar (39) bathroom (108) bed (111) bill (17) breakfast (54) charge (17) check in (72) check out (17) complimentary (15) concierge (18) cost (18) deal (28) dinner (20) downtown (48) fee (20) food (58) front desk (110) gym (21) hotel (855) housekeeping (21) lobby (94) location (133) lunch (16) manager (29) money (25) neighborhood (25) parking (143) pillow (26) pool (45) price (65) rate (46) recommend (44) restaurant (95) room (757) room service (25) service (137) shower (52) staff (244) street (116) suite (21) to park (17) towel (29) tub (23) valet (45) valet parking (26) value (14) view (42) walk (115) wireless (21)

Front desk

Appears in 110 comments.

85% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (7) good (5) helpful (16) hotel (14) liked (6) management (7) need (7) nice (11) night (6)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The Employees that stood out the most to me where, the Front Desk Associate, Lisa Adams which was extremely nice and knowledgeable.

"The Place To Be! " Read full review on TripAdvisor 5/16/2012 Vote

2. Awesome Room and Lisa Adams at the front desk was very helpful and polite.

"One of the Best in BMore " Read full review on TripAdvisor 5/8/2012 Vote

3. Lisa at the front desk was absolutely so pleasant - she took the time to give me directions and was so friendly and patient.

"Outstanding Staff and Customer Service " Read full review on TripAdvisor 5/2/2012 Vote

4. The service at the front desk was very good and attentive, but the property is showing some signs of needing attention.

"Service is great, but property needs some fixing " Read full review on TripAdvisor 4/27/2012 Vote

5. One of the front desk employees even became sarcastic with me, before suggesting that my friend sleep on blankets on the floor.

"Poor Service, Run Down Property, Nice Location " Read full review on TripAdvisor 4/2/2012 Vote

6. Santia at the front desk was the best.

"Staff is the only highlight.... " Read full review on TripAdvisor 2/5/2012 Vote

7. Front desk very helpful.

"Conference weekend. " Read full review on TripAdvisor 1/30/2012 Vote

8. The front desk employee was nice so I asked for a corner room.

"Not bad, but room for improvement... " Read full review on TripAdvisor 12/5/2011 Vote

9. I also asked for a late check out which the very nice night guy John said was no problem (he was the best front desk person; the bellhop and some other random people were nice too).

"Good and not so good points " Read full review on TripAdvisor 11/15/2011 Vote

10. The front desk staff are genuine and helpful.

"Average Older Hotel " Read full review on TripAdvisor 10/20/2011 Vote