Sheraton Baltimore, Baltimore, Service

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Rank

27th

Out of 231

Sheraton Baltimore	Average Price: $208 Check Rates

Hotel Class:

101 West Fayette Street

Baltimore, 21201 View map

3-Star Hotel Rank: 15 of 33
Average review rating: 3.08

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (59) , MyTravelGuide (2054) , Travelocity (26) , TripAdvisor (309) , YahooTravel (39)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (17) bar (39) bathroom (108) bed (111) bill (17) breakfast (54) charge (17) check in (72) check out (17) complimentary (15) concierge (18) cost (18) deal (28) dinner (20) downtown (48) fee (20) food (58) front desk (110) gym (21) hotel (855) housekeeping (21) lobby (94) location (133) lunch (16) manager (29) money (25) neighborhood (25) parking (143) pillow (26) pool (45) price (65) rate (46) recommend (44) restaurant (95) room (757) room service (25) service (137) shower (52) staff (244) street (116) suite (21) to park (17) towel (29) tub (23) valet (45) valet parking (26) value (14) view (42) walk (115) wireless (21)

Service

Appears in 137 comments.

82% wrote positive comments about service

The following words were used in comments with Service:
clean (9) customer (11) desk (13) excellent (10) food (12) friendly (9) good (22) great (18) helpful (6) hotel (41) nice (14) slow (6) staff (16) useful (6) valet (7)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I would like to say that Santia Singh, of reservations and guest services, made my stay at this hotel amazingly comfortable, easy and enjoyable.

"Staff Recommendation " Read full review on TripAdvisor 5/17/2012 Vote

2. The excellent customer service definitely made up for any of the negatives we experienced in the room.

"Excellent Customer Service!! " Read full review on TripAdvisor 5/14/2012 Vote

3. com but needless to say my family and I were very pleased with the service we received from the front desk personnel during our stay.

"Excellent Customer Service " Read full review on TripAdvisor 5/10/2012 Vote

4. Love the service at this hotel.

"Great service " Read full review on TripAdvisor 5/6/2012 Vote

5. Great service with a friendly smile.

"Great service " Read full review on TripAdvisor 5/6/2012 Vote

6. From the moment we arrived, the employees at the Guest Service desk were EXTREMELY helpful.

"Customer Service " Read full review on TripAdvisor 4/30/2012 Vote

7. The service at the front desk was very good and attentive, but the property is showing some signs of needing attention.

"Service is great, but property needs some fixing " Read full review on TripAdvisor 4/27/2012 Vote

8. I am an SPG Platinum member and I rarely get service like that.

"Outstanding Service " Read full review on TripAdvisor 4/25/2012 Vote

9. Unless the service is exceptionally good (or bad) I never have time for reviews.

"Great Service " Read full review on TripAdvisor 4/24/2012 Vote

10. In this case the service upon checking in was exceptional.

"Great Service " Read full review on TripAdvisor 4/24/2012 Vote