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Rank
27th
Out of 231

Sheraton Baltimore

Average Price: $208  
 
Hotel Class:
101 West Fayette Street
Baltimore, 21201 View map  
3-Star Hotel Rank: 15 of 33
Average review rating: 3.08
OpinionWell Value Index: 5
Traveler reviews analyzed: Expedia (59) , MyTravelGuide (2054) , Travelocity (26) , TripAdvisor (309) , YahooTravel (39)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 29 comments. 
20% wrote positive comments about manager
The following words were used in comments with Manager:
clean (2)   desk (7)   experience (3)   generous (2)   guest (2)   hotel (8)   management (31)   nice (2)   night (5)   rude (3)   staff (4)   well (2)   worst (2)    
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1. The staff and hotel manager are generally nice, friendly and helpful.
"Mixed feeling " Read full review on TripAdvisor   8/13/2011 Vote      
2. The front desk manager offered to dry clean all my clothes and bags, but I did not even open them when I checked in.
"Mixed feeling " Read full review on TripAdvisor   8/13/2011 Vote      
3. We actually met the Food and Beverage Manager (Ashish) at lunch at Shula 2's and he even gave our children chocolate:) The managers are visible and do seem to truly care about your happiness.
"Good Family Fun! " Read full review on TripAdvisor   10/4/2008 Vote      
4. When I checked in, I was greeted by Lisa Adams at the front desk as well as one of the managers.
"Convenience " Read full review on TripAdvisor   4/23/2012 Vote      
5. We called down to the front desk at least 4 different times and FINALLY after waiting all that time, the manager simply walked up to our room, slid his card, and let us in.
"HORRIBLE experience! " Read full review on TripAdvisor   9/10/2011 Vote      
6. Very nice hotel, we booked online and got an unheard of rate, when we checked in they didn't want to honor it so I asked to speak with the manager and without hesitation he approved the rate.
"Great Location if you want more than the Harbor " Read full review on TripAdvisor   8/19/2011 Vote      
7. I emailed my concerns to the hotel manager, Chris Phillips.
"Great location--service could be better... " Read full review on TripAdvisor   8/8/2010 Vote      
8. Get back at 10:30 and the line is 8 deep at the desk with 2 people actually handling the guest and 3 other managers/desk staff roaming the lobby not to concerned about the wait.
"good locatoin with questionable staff " Read full review on TripAdvisor   6/10/2010 Vote      
9. I had to file a police report and the hotel manager would not even release the guests name to the police who committed the assault.
"Assualted in hotel lobby " Read full review on TripAdvisor   5/21/2010 Vote      
10. The professionalism and eye for detail was apparent in every employee we interacted with, from the general manager to the valet parking attendants.
"Couldn’t be more impressed! " Read full review on Expedia   11/3/2009 Vote      
   
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