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Rank
13th
Out of 287

Hilton Garden Inn Austin Downtown

Average Price: $158  
 
Hotel Class:
500 North IH 35
Austin, 78701 View map  
4-Star Hotel Rank: 7 of 23
Average review rating: 3.82
OpinionWell Value Index: 7
Traveler reviews analyzed: Expedia (87) , MyTravelGuide (410) , Travelocity (15) , TripAdvisor (321) , YahooTravel (48)
SAFE TO BOOK ? (1/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Generous
Appears in 25 comments. 
The following words were used in comments with Generous:
$ (5)   busy (2)   comfortable (2)   few (2)   friendly (3)   good (3)   great (2)   hotel (8)   liked (2)   management (2)   newspaper (2)   nice (2)   not (3)   pretty (2)   room (5)   service (4)   size (2)   staff (5)   standard (2)   surprisingly (2)    
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1. This could be some form of mitigation for the poor service but I think that would be over generous.
"The people are the problem... " Read full review on TripAdvisor   3/13/2012 Vote      
2. They banged their doors, on the walls, screamed at each other in drunken stupors and made life generally hell for everyone else in the hotel.
"Loud, unruly guests and incompetent staff " Read full review on TripAdvisor   1/30/2012 Vote      
3. When I travel, I generally look for full service or boutique hotel properties, especially for work.
"Suprised by the Quality of the HGI " Read full review on TripAdvisor   9/22/2011 Vote      
4. Because she was crying, some nearby guests complained and they sent the general manager up to our room who was completely and surprisingly unsympathetic.
"Staff doesn't care about guests " Read full review on TripAdvisor   2/13/2010 Vote      
5. I had a few issues during my stay there and when I made sure it was brought up to the general Manager, I was never even acknowledged.
"Nice hotel; Very poor Customer Service! " Read full review on TripAdvisor   11/14/2009 Vote      
6. A generally positive experience.
"A Winner....Other than Parking " Read full review on Expedia   11/11/2009 Vote      
7. Breakfast is generous and fine by hotel standards but, not surprisingly, a little boring after a few days.
"Good business stay " Read full review on Expedia   6/17/2009 Vote      
8. Next time I might stay at one of the other downtown hotels that are closer to the nightlife for my generation.
"Nice Hotel " Read full review on Expedia   3/18/2009 Vote      
9. They are helpful, friendly, generous.
"The only hotel I insist on " Read full review on YahooTravel   3/2/2009 Vote      
10. This led to massive lines at the elevators and just a general out of control atmosphere.
"Tarnished the Hilton name " Read full review on TripAdvisor   2/11/2009 Vote      
   
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