Hilton Garden Inn Austin Downtown, Austin, Cares

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Rank

13th

Out of 287

Hilton Garden Inn Austin Downtown	Average Price: $158 Check Rates

Hotel Class:

500 North IH 35

Austin, 78701 View map

4-Star Hotel Rank: 7 of 23
Average review rating: 3.82

OpinionWell Value Index: 7

Traveler reviews analyzed: Expedia (87) , MyTravelGuide (410) , Travelocity (15) , TripAdvisor (321) , YahooTravel (48)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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adequate (13) awesome (14) beautiful (20) best (49) better (37) big (22) cares (15) cheaper (12) clean (149) comfortable (117) comfy (16) convenient (53) cool (15) courteous (13) decent (30) efficient (8) excellent (58) exceptional (16) fantastic (16) fast (13) free (79) fresh (14) friendly (117) fun (11) generous (10) good (189) great (267) happy (14) helpful (106) huge (16) impressed (12) liked (109) love (39) new (36) nice (282) outstanding (7) perfect (31) pleasant (11) pleased (11) plenty (27) positive (8) professional (10) quiet (29) reasonable (19) responsive (13) soft (13) spacious (31) welcoming (8) well appointed (9) wonderful (20)

Cares

Appears in 22 comments.

The following words were used in comments with Cares:
better (2) customer (2) desk (3) guest (2) hotel (2) liked (2) nice (2) not (5) quality (2) room (5) staff (4) walking (2) well (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. He didn't care that i had to move, he didn't even tell me why.

"Worst hotel & employee experience ever " Read full review on TripAdvisor 3/20/2012 Vote

2. Finally I took to Twitter to get Hilton corporate Customer care to track down a reply.

"Worst hotel & employee experience ever " Read full review on TripAdvisor 3/20/2012 Vote

3. My main observation is the staff are really quite poor and don't seem to care.

"The people are the problem... " Read full review on TripAdvisor 3/13/2012 Vote

4. Nice quality accomodations, clean and well cared for.

"Great location, friendly staff, great visit " Read full review on TripAdvisor 2/13/2012 Vote

5. We mentioned this to four different staff mambers during our stay but no one wanted to do anything about it and no one seemed to really care.

"HVAC Problems " Read full review on TripAdvisor 12/14/2011 Vote

6. I expressed my dissatisfaction to the front desk and they acted offended and did not apologize nor did they care.

"Tired " Read full review on TripAdvisor 10/3/2011 Vote

7. This created a much quieter room experience and since I did not care about looking out of my room at the Austin skyline (I was going to be working during most daylight hours anyway), it was great.

"Pretty good Hilton Garden Inn - just know what to ask for " Read full review on TripAdvisor 8/5/2011 Vote

8. Hotel is under new management and they truly care about each and every guest.

"Crown Jewel of Austin " Read full review on TripAdvisor 5/4/2011 Vote

9. The tv set looked a little old, but I could really care less about that.

"great value and location " Read full review on TripAdvisor 5/1/2011 Vote

10. We told the checkout clerks but like other reviewers, they don't seem to care about the quality of your stay.

"worst hotel stay- a complete waste " Read full review on TripAdvisor 2/19/2010 Vote