Hilton New York, New York City, Helpful

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Rank

72nd

Out of 676

Hilton New York	Average Price: $495 Check Rates

Hotel Class:

1335 Avenue of the Americas

New York City, 10019 View map

4-Star Hotel Rank: 30 of 106
Average review rating: 3.9

OpinionWell Value Index: 2

Traveler reviews analyzed: BedBugRegistry (35) , Expedia (97) , Travelocity (29) , TripAdvisor (1809) , YahooTravel (180)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

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Helpful

Appears in 463 comments.

The following words were used in comments with Helpful:
busy (13) clean (38) concierge (58) courteous (15) desk (43) extremely (17) friendly (104) good (21) great (29) hotel (88) location (22) luggage (14) new (18) nice (30) not (47) polite (18) reception (18) room (82) service (32) staff (243)

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1. Pretty expensive but all staff were friendly and helpful.

"Lovely hotel close to everything " Read full review on TripAdvisor 5/20/2012 Vote

2. And there were many others - the Concierge who arranged dinner for two weary travelers, the Security gentleman who brought us ice packs for my Mom's bad knee - ALL so helpful and courteous.

"Amazing Mother's Day Weekend " Read full review on TripAdvisor 5/20/2012 Vote

3. On our last day, Juan went out of his way to help me get coffee at 5:30AM (prior to opening) so we could catch our train out that morning.

"Amazing Mother's Day Weekend " Read full review on TripAdvisor 5/20/2012 Vote

4. I emailed the hotel before we left the UK asking for a view room, they delivered as best they could considering they had a massive function being held there the weekend we was, The staff were helpful in giving us loads of tips and even booking our 9/11 tour as we was unaware you had to book to visit the site.

"Great short break stay " Read full review on TripAdvisor 5/15/2012 Vote

5. It is a massive hotel and had a function on when we stayed but that did not make the staff any less helpful and friendly.

"Great short break stay " Read full review on TripAdvisor 5/15/2012 Vote

6. A guy insisted on helping us with th luggages came upstairs with us, but then standed in front of out rooms, watching us moving our stuff and then asked for a tip.

"Bad service is ruining the brand " Read full review on TripAdvisor 5/14/2012 Vote

7. All the staff at this property are helpful and friendly, but Anika truly goes above and beyone.

"Favorite NYC hotel " Read full review on TripAdvisor 5/12/2012 Vote

8. There is also very little in the room to help you with sights, restaurants, and no coffee/mini bar.

"Location and cleanliness " Read full review on TripAdvisor 5/9/2012 Vote

9. But all the staff we encountered were friendly and always happy to help.

"Location, Location.... " Read full review on TripAdvisor 5/9/2012 Vote

10. The staff could not have been more friendly and helpful.

"Walk to theatre district " Read full review on TripAdvisor 5/8/2012 Vote