Hilton Garden Inn Chelsea, New York City, Exceptional

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Rank

50th

Out of 676

Hilton Garden Inn Chelsea	Average Price: $336 Check Rates

Hotel Class:

121 West 28th Street

New York City, 10001 View map

3-Star Hotel Rank: 17 of 154
Average review rating: 4.43

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (39) , TripAdvisor (504)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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accommodating (20) adequate (18) amazing (20) attentive (19) beautiful (18) best (71) better (47) big (72) cares (13) clean (331) comfortable (178) comfy (28) convenient (69) courteous (27) decent (37) efficient (14) excellent (79) exceptional (20) fabulous (11) fancy (12) fantastic (34) fast (19) free (136) fresh (46) friendly (225) fun (16) good (339) great (370) happy (37) helpful (226) huge (30) liked (118) love (49) new (222) nice (239) perfect (51) perfectly (13) pleasant (46) pleased (17) plenty (45) positive (20) professional (21) quiet (81) reasonable (38) reasonably (17) soft (15) spacious (43) spotless (17) welcoming (40) wonderful (41)

Exceptional

Appears in 20 comments.

The following words were used in comments with Exceptional:
breakfast (2) food (2) good (2) hotel (2) mattress (2) much (2) night (2) pretty (2) room (6) sleep (2) smell (2) staff (3) wheelchair (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The shower was meant to be used by someone in a wheelchair, which was fine except if you weren't in a wheelchair it was unnecessary and the entire bathroom flooded.

"Good Location- that's about it! " Read full review on TripAdvisor 5/22/2012 Vote

2. He then proceeded to, it seemed to me, fabricate a story about the hotel being full except for the room I was to stay in.

"greedy " Read full review on TripAdvisor 4/4/2012 Vote

3. ;-) and the staff is mostly friendly with a few exceptions.

"good place " Read full review on TripAdvisor 12/17/2011 Vote

4. except for finding a charge for 19.

"loved it loved it " Read full review on TripAdvisor 11/28/2011 Vote

5. poor service for Hilton honors members, per manager, no exceptions.

"poor customer service if diamond member who needs to cancel " Read full review on TripAdvisor 8/19/2011 Vote

6. We were actually the first people to sleep on the new mattresses, but Housekeeping made an exception and removed the sheepskin from the mattress for us, which removed the smell from the room.

"Convenient, free, friendly, great value! " Read full review on TripAdvisor 8/7/2011 Vote

7. I do feel that the people who work there need to be complimented they were exceptional.

"Exceptional Customer Service " Read full review on TripAdvisor 4/25/2011 Vote

8. The staff is exceptional.

"Best hotel in NY " Read full review on TripAdvisor 4/5/2011 Vote

9. We walked pretty much everywhere, except for metro rides to the upper west side.

"Will definitely return " Read full review on TripAdvisor 3/31/2011 Vote

10. Secondly, the lobby and public spaces in the hotel (with the exception of the sun-lit breakfast room) are on the small side.

"Exceeds Expectations " Read full review on TripAdvisor 3/14/2011 Vote