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Rank
2nd
Out of 56

Eden Roc Miami Beach, A Renaissance Resort & Spa

Average Daily Rate: NA  
 
Hotel Class:
4525 Collins Avenue
Miami Beach, 33140 View map  
0-Star Hotel Rank: 3 of 60
Average review rating: 4.37
OpinionWell Value Index: NA
Traveler reviews analyzed: Expedia (74) , Travelocity (4) , TripAdvisor (233)
SAFE TO BOOK ? (0/5 issues found)
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Helpful
Appears in 58 comments. 
The following words were used in comments with Helpful:
arrival (2)   beach (4)   bellman (4)   clean (3)   concierge (8)   desk (9)   extremely (4)   friendly (12)   great (4)   hotel (10)   much (4)   nice (7)   night (3)   not (4)   problem (3)   reviews (2)   room (3)   service (4)   staff (26)   well (5)    
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1. Other posters have commented about the indifference of the staff--I didn't have that issue at all--staff was very helpful and friendly.
"Rough Start, Nice Recovery " Read full review on TripAdvisor   6/7/2010 Vote      
2. Everyone was very nice and Lucille, the concierge, was especially helpful.
"Who could write a bad review of the Eden Roc? " Read full review on TripAdvisor   4/20/2010 Vote      
3. While the hotel can't help that its guest act this way, the setup of public events contributed to the problem.
"Beware if there is a conference during your stay " Read full review on TripAdvisor   4/1/2010 Vote      
4. The hotel is nicely decorated and the staff are all (and I do mean all) completely lovely, helpful, polite and well trained.
"Too Much Rock at the Eden Roc " Read full review on TripAdvisor   4/1/2010 Vote      
5. THey didn't offer to help us with luggage or anything (this is just one example of the miserable service we received throughout the stay).
"A Perfect Storm " Read full review on TripAdvisor   3/24/2010 Vote      
6. Hotel staff was very helpful (doormen and front desk were great) We worked with Mia on our arrival and she was fantastic.
"Great visit, great stay " Read full review on TripAdvisor   2/2/2010 Vote      
7. We didn't have any problems and the conceirge desk was extremely helpful in recommending places as this was my first visit to Miami.
"Eden Roc ROCKS!!! " Read full review on Expedia   1/27/2010 Vote      
8. The concierge was very helpful and full of advice on things to do in Miami.
"A pleasant stay - shame about the weather! " Read full review on TripAdvisor   1/12/2010 Vote      
9. The guys at the front door are first rate and helpful but the restaurants we went to (the poolside cafe and the breakfast place) are super slow, drinks were forgotten and the prices are very high.
"Beautiful Hotel but a few problems " Read full review on TripAdvisor   12/29/2009 Vote      
10. They weren't horrible, but there was no line and everytime I waited to be helped, they would always take someone who arrived standing around after me and that's extremely frustrating.
"Just as good as Fountainblue but half the price and just next door. " Read full review on Expedia   12/16/2009 Vote      
   
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