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OpinionWell
Rank
8th
Out of 91

The Westin Maui Resort and Spa

Average Price: $376  
 
Hotel Class:
2365 Kaanapali ParkWay
Lahaina, 96761 View map  
4-Star Hotel Rank: 4 of 12
Average review rating: 4.04
OpinionWell Value Index: 4
Traveler reviews analyzed: Expedia (104) , MyTravelGuide (279) , TripAdvisor (1727) , YahooTravel (108)
SAFE TO BOOK ? (0/5 issues found)
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Helpful
Appears in 547 comments. 
The following words were used in comments with Helpful:
beach (23)   beauty (23)   concierge (80)   desk (63)   extremely (24)   friendly (124)   great (50)   hotel (62)   location (17)   most (21)   need (25)   nice (32)   not (55)   pleasant (20)   pool (44)   reviews (19)   room (47)   service (23)   staff (230)   valet (21)    
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1. We had a great ocean view room with a private lanai overlooking the pool complex and waterfalls, and most staff members we encountered were genuinely polite and helpful (valets, server at the restaurant, concierges, etc.
"Waterfall and Flamingoes outside our room! " Read full review on TripAdvisor   5/21/2012 Vote      
2. Everyone we encountered here was helpful and friendly, especially the one Concierge named Kathy.
"Westin Maui Resort And Spa " Read full review on TripAdvisor   5/19/2012 Vote      
3. Our last and best interaction with the hotel staff was when we requested help in getting our bags downstairs for check-out.
"Pricey, but worth it... " Read full review on TripAdvisor   5/18/2012 Vote      
4. From the time we arrived, the front desk staff was friendly and helpful.
"Pricey, but worth it... " Read full review on TripAdvisor   5/18/2012 Vote      
5. We ate at the food court frequently which helped on the budget.
"Perfect place to stay! " Read full review on TripAdvisor   5/16/2012 Vote      
6. It isn't that the staff was horrible, they just simply do their job without any effort at all to help their guests enjoy their stay.
"Just Okay...because of our view " Read full review on TripAdvisor   5/9/2012 Vote      
7. Valet was helpful on spots outside the hotel.
"Great Westin " Read full review on TripAdvisor   5/1/2012 Vote      
8. We used the concierge to help us plan our activies, she was very helpful.
"Great Resort " Read full review on TripAdvisor   4/30/2012 Vote      
9. The staff was friendly and helpful, the flamingos and swans were always worth stopping to look at, and the pools were all great.
"Nice rooms and great views, but don't expect to hear the ocean " Read full review on TripAdvisor   4/27/2012 Vote      
10. Pros:Great access to the beach and beach walkTwo good restaurants; one with ocean viewsGreat views in generalService was cheerful and helpful no matter whereRental umbrellas with beach chairs on the beach can be reserved for the whole dayLive music at the restaurantsScuba lessons on siteFresh towels always available by the poolsGreat pools with water slidesBreakfast buffet can be had right by the beachCons:If you want to hear the ocean, don't get a room overlooking the central pool area.
"Nice rooms and great views, but don't expect to hear the ocean " Read full review on TripAdvisor   4/27/2012 Vote      
   
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