Moana Surfrider, A Westin Resort & Spa, Waikiki Beach, Honolulu, Helpful

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OpinionWell
Rank

28th

Out of 165

Moana Surfrider, A Westin Resort & Spa, Waikiki Beach	Average Price: $364 Check Rates

Hotel Class:

2365 KALAKAUA Avenue

Honolulu, 96815 View map

4-Star Hotel Rank: 12 of 17
Average review rating: 4.18

OpinionWell Value Index: 2

Traveler reviews analyzed: YahooTravel (85) , MyTravelGuide (9) , Travelocity (20) , Expedia (70) , TripAdvisor (1000)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Helpful

Appears in 261 comments.

The following words were used in comments with Helpful:
arrival (12) beach (13) car (8) concierge (27) desk (29) extremely (15) friendly (74) good (10) great (11) hotel (55) location (12) nice (19) not (26) pleasant (8) pool (11) reservation (10) room (37) service (18) staff (134) valet (14)

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1. Both individuals were extremely nice, friendly and helpful.

"This hotel is not for me " Read full review on TripAdvisor 5/16/2012 Vote

2. When I am on vacation and paying to stay in a hotel, I would appreciate it if the staff would actually be helpful.

"Enjoyed our stay, but not Westin service " Read full review on TripAdvisor 5/11/2012 Vote

3. However, my opinion of the stay was affected when I encountered two staff members who refused to help me.

"Enjoyed our stay, but not Westin service " Read full review on TripAdvisor 5/11/2012 Vote

4. The servers were also so friendly and helpful.

"A grande dame of Waikiki " Read full review on TripAdvisor 5/10/2012 Vote

5. I have read a lot of reviews that the check in desk was unfriendly, I found just the opposite, Keith was very helpful and even found us a wonderful room in the Tower wing, this being my 3rd stay I was very excited not to be placed in the rooms facing the main street although those rooms are charming and nice bathrooms the noise is very hard to take after a full day in the sun.

"A Grand time at a Beautiful Hotel " Read full review on TripAdvisor 5/6/2012 Vote

6. They helped us with whatever we needed.

"Great Honeymoon! " Read full review on TripAdvisor 4/30/2012 Vote

7. The concierge desk was very friendly and very helpful.

"Great location; 5 star hotel " Read full review on TripAdvisor 4/14/2012 Vote

8. The staff were all very friendly, helpful and always cheerful.

"I didn't want to leave " Read full review on TripAdvisor 4/12/2012 Vote

9. The staff generally seem very uphappy to be working there (I did not notice that with other staff hotel - everyone else was very friendly and helpful) and we often had to go and track a server down to just make an order.

"Had a wonderful stay at the Moana " Read full review on TripAdvisor 4/12/2012 Vote

10. The staff was very friendly and helpful.

"Classic " Read full review on TripAdvisor 4/10/2012 Vote