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28th
Out of 165

Moana Surfrider, A Westin Resort & Spa, Waikiki Beach

Average Price: $364  
 
Hotel Class:
2365 KALAKAUA Avenue
Honolulu, 96815 View map  
4-Star Hotel Rank: 12 of 17
Average review rating: 4.18
OpinionWell Value Index: 2
Traveler reviews analyzed: YahooTravel (85) , MyTravelGuide (9) , Travelocity (20) , Expedia (70) , TripAdvisor (1000)
SAFE TO BOOK ? (2/5 issues found)
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Cares
Appears in 85 comments. 
The following words were used in comments with Cares:
beach (6)   customer (4)   desk (4)   free (5)   good (4)   great (4)   guest (7)   hotel (17)   liked (4)   management (7)   most (4)   nice (4)   not (13)   ocean (8)   room (19)   service (4)   staff (15)   street (3)   view (7)   well (4)    
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1. They seem to only care about accommodating the Wedding guest and overlooking everyone else.
"Disappointing from start to finish " Read full review on TripAdvisor   5/11/2012 Vote      
2. just be careful not to take rooms in the wing next to the front entrance.
"What a grand old lady..... " Read full review on TripAdvisor   4/9/2012 Vote      
3. I did not have any problems but I was aware that I should be careful as you should be anywhere you go.
"Beautiful, great food & lots of Japanese Brides " Read full review on TripAdvisor   3/29/2012 Vote      
4. One word of caution: It is open to the public and anyone seems to be able to walk through the lobbies and elevators so security is something to be careful about.
"Beautiful, great food & lots of Japanese Brides " Read full review on TripAdvisor   3/29/2012 Vote      
5. Staff don't care.
"Looks great, but be warned. " Read full review on TripAdvisor   3/3/2012 Vote      
6. So i have to assume this trickles down from management on how to care for or value guests.
"STAY AWAY HORRIBLE SERVICE!! " Read full review on TripAdvisor   2/26/2012 Vote      
7. It took 3 hours to get our room and the comments overall from all staff we encountered said the same thing in different ways 'we don't care if you are happy or comfortable or if you stay here'.
"STAY AWAY HORRIBLE SERVICE!! " Read full review on TripAdvisor   2/26/2012 Vote      
8. Nice to see the staff care about their guests.
"Excellent Service " Read full review on TripAdvisor   2/22/2012 Vote      
9. We had to continually ask for room ammenities for the 3rd guest (towels, cups, robe, etc) and while those requests were always quickly taken care of, I got tired of having to ask.
"Still a beautiful hotel, with a few minor flaws " Read full review on TripAdvisor   2/10/2012 Vote      
10. Second room was nice but again we had to pay $500 extra to upgrade (even though we reminded them we were on our honeymoon they didn't seem to care).
"Horrible service " Read full review on TripAdvisor   1/29/2012 Vote      
   
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