Sheraton Tucson Hotel and Suites, Tucson, Frustrated

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Rank

13th

Out of 278

Sheraton Tucson Hotel and Suites	Average Price: $143 Check Rates

Hotel Class:

5151 East Grant Road

Tucson, 85712 View map

3-Star Hotel Rank: 6 of 58
Average review rating: 3.78

OpinionWell Value Index: 9

Traveler reviews analyzed: Expedia (35) , MyTravelGuide (321) , Travelocity (10) , TripAdvisor (226) , YahooTravel (13)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Frustrated

Appears in 5 comments.

The following words were used in comments with Frustrated:
genuine (2) service (3) staff (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I understand why it was eliminated, but the breakfast at Fire and Spice grill is usually frustrating and fraught with bad service.

"Frequent Guest--Hates the loud music " Read full review on TripAdvisor 8/11/2011 Vote

2. So while there were definitely hiccups and frustrations with the service and follow through at times, we felt that the staff genuinely really did try their best, always being gracious, doing everything with a smile.

"A lesson in motel-hotel mediocrity " Read full review on TripAdvisor 2/26/2010 Vote

3. Brilliant bed, delicious soup and enthusiastic yet at times frustrating service aside, our stay was certainly luckluster and we really did feel disappointed in our experience.

"A lesson in motel-hotel mediocrity " Read full review on TripAdvisor 2/26/2010 Vote

4. To the credit of the restaurant staff, after a frustrating 20 minute delay in just being able to reach the restaurant on the phone to place my order, they made up for it by delivering the soup in about 5 minutes flat, with profuse apologies and complete grace.

"A lesson in motel-hotel mediocrity " Read full review on TripAdvisor 2/26/2010 Vote

5. Despite the frustrating delay in resolving this, we really appreciated the end result, and the lovely attitude and genuine manner of the staff helped us retain our patience during the process.

"A lesson in motel-hotel mediocrity " Read full review on TripAdvisor 2/26/2010 Vote