The Horton Grand Hotel and Suites, San Diego, Rude

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Rank

84th

Out of 517

The Horton Grand Hotel and Suites	Average Price: $227 Check Rates

Hotel Class:

311 Island Avenue

San Diego, 92101 View map

3-Star Hotel Rank: 42 of 101
Average review rating: 3.18

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (55) , TripAdvisor (163) , YahooTravel (27)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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annoy (4) annoyance (3) avoid (2) bad (15) badly (2) barely (6) complain (5) complaint (5) creaky (3) dated (4) difficult (4) dirty (5) disappoint (9) dump (2) dusty (3) expensive (3) fear (2) frustrated (2) hard (9) horrible (10) issue (8) lack (5) loud (9) mold (2) negative (4) noise (26) noisy (10) odor (3) penalty (2) poor (5) problem (15) ridiculous (2) rock (3) rude (9) sad (2) scary (2) shabby (4) slow (7) smell (9) stained (4) stale (2) terrible (5) tiny (5) unfortunate (6) unfriendly (3) unhelpful (3) weird (2) worn (3) worst (6) wrong (4)

Rude	Appears in 20 comments.

The following words were used in comments with Rude:
cab (2) clerk (2) desk (11) extremely (3) friendly (3) not (4) room (5) service (2) staff (7)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Apparently he was hurt because he didn't tip him right away? I thought that was hilarious but what he did was extremely rude.

"Excellent location but poor customer service " Read full review on TripAdvisor 6/22/2011 Vote

2. very rude and will make YOU THE CUSTOMER wait while they talk to their friends on cell phones.

"Location is good..... and that's ALL! " Read full review on TripAdvisor 8/13/2009 Vote

3. rude front desk staff.

"Nothing grand about this hotel " Read full review on Expedia 11/30/2008 Vote

4. The night guy, John, was so beyond rude and mean that it gave me a stomache ache.

"Horrible Customer Service!! " Read full review on YahooTravel 10/10/2007 Vote

5. The front desk, while friendly most of the time, can be slightly rude.

"Grand Horton - Nothing Grand About It " Read full review on TripAdvisor 10/7/2007 Vote

6. We were looking forward to our stay at the Horton Grand but were dismayed to find the nighttime desk clerk was extremely rude/creepy upon our check-in, and the room turned out to be crummy.

"Run-down and Rude " Read full review on YahooTravel 6/18/2007 Vote

7. We were hoping this rudeness would be it, however, there were more rude staff to come.

"Nice hotel, rude staff " Read full review on TripAdvisor 6/11/2007 Vote

8. We were very disappointed with the rude and unhelpful staff.

"Nice hotel, rude staff " Read full review on TripAdvisor 6/11/2007 Vote

9. The woman who checked us in was rude and acted like I was bothering her which left me with a very bad 1st impression.

"Quite Disappointed " Read full review on TripAdvisor 4/9/2007 Vote

10. Front desk staff was not overly friendly, but I didn`t find them rude either.

"Close to Convention Center / Period Decor " Read full review on TripAdvisor 4/2/2007 Vote