The Horton Grand Hotel and Suites, San Diego, Complaint

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Home » United States » California » San Diego Destinations » San Diego Hotels » The Horton Grand Hotel and Suites

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Rank

84th

Out of 517

The Horton Grand Hotel and Suites	Average Price: $227 Check Rates

Hotel Class:

311 Island Avenue

San Diego, 92101 View map

3-Star Hotel Rank: 42 of 101
Average review rating: 3.18

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (55) , TripAdvisor (163) , YahooTravel (27)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complaint

Appears in 12 comments.

The following words were used in comments with Complaint:
complaints (12) desk (2) hotel (3) not (2) reviews (2) staff (2) water (2)

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1. And despite numerous complaints from other visitors about the uncaring staff, I thought they were just fine, friendly, chatty and helpful, just not particularly 'corporate'.

"Seriously quirky " Read full review on TripAdvisor 1/29/2012 Vote

2. The water pressure was good, and my only complaint was the shower head was installed by a 5 foot tall plumber and hit me in my belly.

"Back to the Future " Read full review on TripAdvisor 11/15/2011 Vote

3. My only complaint, no free wifi.

"A unique gem in the middle of cookie cutter high rises " Read full review on TripAdvisor 7/27/2010 Vote

4. Our only complaint about the hotel was the noise coming from the room above us.

"Great hotel, with great staff, location " Read full review on Expedia 11/11/2008 Vote

5. Only complaint was the bar didn't open until 1600 hours.

"Quaint, Quiet, Relaxing " Read full review on YahooTravel 9/10/2008 Vote

6. This was a complaint in another review I saw by the way so it seems that the entire hotel is on a poor system.

"Convenient but overpriced " Read full review on Expedia 8/20/2008 Vote

7. He also said he has had many complaints about this front desk worker.

"Customer Service was HORRIBLE " Read full review on TripAdvisor 10/10/2007 Vote

8. Only real complaint was that the hot water didn't work for 2 days and the desk was unconcerned with the problem.

"Disappointed in the stay " Read full review on Expedia 9/5/2006 Vote

9. My only small complaint was when we had breakfast.

"quaint " Read full review on Expedia 8/2/2006 Vote

10. In my experience, we promptly responded to every known complaint.

"Continued Parking Problems " Read full review on TripAdvisor 6/17/2005 Vote