The Horton Grand Hotel and Suites, San Diego, Horrible

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Rank

84th

Out of 517

The Horton Grand Hotel and Suites	Average Price: $227 Check Rates

Hotel Class:

311 Island Avenue

San Diego, 92101 View map

3-Star Hotel Rank: 42 of 101
Average review rating: 3.18

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (55) , TripAdvisor (163) , YahooTravel (27)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Horrible

Appears in 13 comments.

The following words were used in comments with Horrible:
hotel (3) lighting (2) lumpy (2) most (2) night (2) noise (2) not (2) service (4)

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1. So to sum it all up the service is horrible and the employees there don't seem very happy to be working there.

"Excellent location but poor customer service " Read full review on TripAdvisor 6/22/2011 Vote

2. The location is great and the rooms are not too bad for the age of the hotel but the service is horrible.

"Excellent location but poor customer service " Read full review on TripAdvisor 6/22/2011 Vote

3. For the money, not cheap, you get: Wood toilets with pull chains, Lumpy carpet, horrible Mildew smell, shower-heads for Midgets, and the creepiest stay.

"DONT STAY AT THE HAUNTED HORTON GRAND!!!!! " Read full review on TripAdvisor 5/10/2010 Vote

4. Overall, the atmosphere there is just horrible.

""Victorian" = Needs to be renovated " Read full review on TripAdvisor 9/2/2009 Vote

5. The service in the restaurant for breakfast is horrible.

"YUCK! " Read full review on TripAdvisor 6/11/2008 Vote

6. horrible garrish lighting, absolutely no natural light, stuffy, tattered old furniture, & the most hard & lumpy bed I've seen in over 150 hotel stays in the past year.

""Victorian style"=stuffy & uncomfortable " Read full review on YahooTravel 4/13/2008 Vote

7. I spoke with the manager after the first night of being treated so horrible, and then the next 2 nights we were there, the guy was even RUDER to us that before.

"Horrible Customer Service!! " Read full review on YahooTravel 10/10/2007 Vote

8. It made my stay thee HORRIBLE and I will never recommend this hotel to ANYONE.

"Customer Service was HORRIBLE " Read full review on TripAdvisor 10/10/2007 Vote

9. The street noise is also horrible.

"Don't Stay There Ever " Read full review on YahooTravel 8/20/2007 Vote

10. It was horrible.

"Don't Stay There Ever " Read full review on YahooTravel 8/20/2007 Vote