The Horton Grand Hotel and Suites, San Diego, Complain

OpinionWell's Blog

Home » United States » California » San Diego Destinations » San Diego Hotels » The Horton Grand Hotel and Suites

OpinionWell
Rank

84th

Out of 517

The Horton Grand Hotel and Suites	Average Price: $227 Check Rates

Hotel Class:

311 Island Avenue

San Diego, 92101 View map

3-Star Hotel Rank: 42 of 101
Average review rating: 3.18

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (55) , TripAdvisor (163) , YahooTravel (27)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

annoy (4) annoyance (3) avoid (2) bad (15) badly (2) barely (6) complain (5) complaint (5) creaky (3) dated (4) difficult (4) dirty (5) disappoint (9) dump (2) dusty (3) expensive (3) fear (2) frustrated (2) hard (9) horrible (10) issue (8) lack (5) loud (9) mold (2) negative (4) noise (26) noisy (10) odor (3) penalty (2) poor (5) problem (15) ridiculous (2) rock (3) rude (9) sad (2) scary (2) shabby (4) slow (7) smell (9) stained (4) stale (2) terrible (5) tiny (5) unfortunate (6) unfriendly (3) unhelpful (3) weird (2) worn (3) worst (6) wrong (4)

Complain

Appears in 8 comments.

The following words were used in comments with Complain:
hotel (2) noise (2) room (4) shower (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

1. We can hardly complain about our treatment in that regard.

"Better than Average " Read full review on TripAdvisor 10/2/2011 Vote

2. The employee at the restaurant there was complaining that it was extremely slow and had no customers.

"Excellent location but poor customer service " Read full review on TripAdvisor 6/22/2011 Vote

3. How anyone can complain about this charming hotel is beyond me.

"Very pleasant " Read full review on TripAdvisor 12/19/2008 Vote

4. While my room was ok (clean, big bathroom, good showers), others complained of their rooms, including poor shower pressure, creaky floors.

"creepy... " Read full review on TripAdvisor 5/18/2008 Vote

5. I am not sure the other reviews complaining of noise are quite fair - this is in a great location in the Gaslamp which seems to be a late night area and some some steet noise is to be expected.

"great location, evocative atmosphere " Read full review on TripAdvisor 12/3/2007 Vote

6. She actually told me that the head of housekeeping was complaining about having to check on what rooms were available.

"Quite Disappointed " Read full review on TripAdvisor 4/9/2007 Vote

7. We called several times to complain, but the staff seemed afraid of insulting the people who had reserved the hotel, and rather than afraid of disturbing the guests trying to sleep.

"Noise was a problem. Otherwise, it's wonderful. " Read full review on YahooTravel 3/11/2007 Vote

8. When I complained about the draft, the desk clerk said- Oh yeah, the heat`s broken in that room.

"Worst Hotel experience in my life " Read full review on TripAdvisor 3/15/2005 Vote