10. wine hour was a nice touch, was served most evenings by a lady from the phillipenes who was lovely whenever we saw her, unfortunately on the Tuesday after a long day at the Zoo, there was a older blonde lady serving who was simply Rude and was possible the rudest person we came across, at first we thought she disliked us for bring a younger crowd, however when speaking to other guests in the lift we weren't the only people to notice this.