Holiday Inn Philadelphia, Philadelphia, Complaint

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Rank

36th

Out of 177

Holiday Inn Philadelphia	Average Price: $202 Check Rates

Hotel Class:

400 Arch Street

Philadelphia, 19106 View map

3-Star Hotel Rank: 21 of 57
Average review rating: 3.58

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (32) , MyTravelGuide (699) , Travelocity (7) , TripAdvisor (392) , YahooTravel (17)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complaint

Appears in 43 comments.

The following words were used in comments with Complaint:
bathroom (2) biggest (2) change (2) clean (5) complaints (43) desk (2) hotel (11) location (2) loud (5) noise (3) not (3) price (2) responsive (2) room (16) service (2) sleep (2) staff (6) temperature (2) thermostat (2) wall (2)

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1. If this doesn't convince you to to stay here, then my whole other laundry list of complaints won't either.

"Good location, but... " Read full review on TripAdvisor 5/13/2012 Vote

2. So I have one (what I consider serious) complaint.

"Good Hotel. Nice staff. " Read full review on TripAdvisor 5/12/2012 Vote

3. -The hotel room was clean; no complaints there.

"A simple review. " Read full review on TripAdvisor 4/15/2012 Vote

4. I only have a few complaints: The walls are quite thin so we heard a lot of noise coming from our neighbors after they came home from the bars on Saturday night, especially because the doors slam shut.

"very comfortable hotel, good location " Read full review on TripAdvisor 4/8/2012 Vote

5. Only complaint is the 'restaurant' and continental breakfast.

"Not bad. Would stay here again " Read full review on TripAdvisor 4/2/2012 Vote

6. Having said that, I did have a complaint which colors my overall enjoyment of this hotel: our bathroom sink only delivered cold water and the bathroom tub could not be 'stoppered' to allow for one to take a bath.

"O.K. Hotel, great location " Read full review on TripAdvisor 3/18/2012 Vote

7. As some have stated the only major complaint was with the heating/ac unit.

"All About the Location " Read full review on TripAdvisor 3/5/2012 Vote

8. Our only staff complaint was the on-site restaurant employees who were surly at best and downright rude when we asked for silverware for our room after the front desk directed us to make the request.

"Tired decor, friendly staff (except restaurant) " Read full review on TripAdvisor 1/19/2012 Vote

9. They said they would forward my complaint to the hotel management.

"Bad from start to finish " Read full review on TripAdvisor 12/14/2011 Vote

10. Biggest complaint was the doors - they slam the loudest i've every experienced in a hotel and it caused the lights to flicker and walls to shake when neighbors go in/out of their room.

"Outstanding Location " Read full review on TripAdvisor 9/21/2011 Vote