6. What about guest service??Horrible pool area - outdated, dirty lounge chairs, dirty pool, very outdated cabana bar (missing shingles, dirty plastic chairs)Breakfast - HORRIBLY EXPENSIVE - $26 per person buffet or VERY COSTLY cafe/store Room balcony incredibly small and dirtyTransportation - NO OFFICIAL DISNEY SHUTTLES - You use the Downtown Disney Resort Area hotel buses which are never on time, have rude drivers, and run infrequentlyInternet incredibly slowThis hotel obviously caters to conventions and doesn't care about much else.