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Rank
37th
Out of 427

W New Orleans - French Quarter

Average Price: $303  
 
Hotel Class:
316 Chartres Street
New Orleans, 70130 View map  
4-Star Hotel Rank: 15 of 37
Average review rating: 3.84
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (36) , MyTravelGuide (14) , Travelocity (1) , TripAdvisor (456)
SAFE TO BOOK ? (1/5 issues found)
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Issue
Appears in 50 comments. 
The following words were used in comments with Issue:
$ (2)   construction (3)   credit (3)   desk (9)   friendly (4)   hotel (10)   much (3)   never (8)   night (4)   not (8)   quickly (2)   room (11)   service (4)   slow (2)   small (2)   staff (6)   statement (2)   useful (2)   wall (2)   water (4)    
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1. The only slight issue would be the remodeling that is going on, but that doesnt ruin the experience at all.
"Perfect location - Great Staff " Read full review on TripAdvisor   4/13/2012 Vote      
2. While we wished that the construction would have been completed before we arrived, it really didn't cause any issues for us.
"Thank you Halbert at the front desk... " Read full review on TripAdvisor   3/12/2012 Vote      
3. That means that the walls are a little thin and you can hear people in the courtyard, but it reallly was not an issue for us, even during the height of mardis gras.
"Amazing Mardis Gras Stay- Thank You! " Read full review on TripAdvisor   2/20/2012 Vote      
4. When we checked out at 6am our issue had yet to be resolved we were told to check out the gift shops in the airport to replace the missing gifts.
"Don't Stay Here! " Read full review on TripAdvisor   2/14/2012 Vote      
5. We have yet to receive a call from the hotel supervisor regarding this issue and it's been over 12 hours.
"Don't Stay Here! " Read full review on TripAdvisor   2/14/2012 Vote      
6. We will be following up everyday until this issue has been resolved and all Starwood Points have been returned from our stay.
"Don't Stay Here! " Read full review on TripAdvisor   2/14/2012 Vote      
7. The girl at the front desk promised to have all our issues addressed and fixed asap.
"Don't Stay Here! " Read full review on TripAdvisor   2/14/2012 Vote      
8. We received a call back from the front desk a few minutes later that they were trying to contact a supervisor to get this issue resolved.
"Don't Stay Here! " Read full review on TripAdvisor   2/14/2012 Vote      
9. We went back to the front desk and were told that the cleaning staff must have thrown the bag out by mistake and would try to resolve the issue.
"Don't Stay Here! " Read full review on TripAdvisor   2/14/2012 Vote      
10. I completely understand technical issues which are outside of their control, but I would expect it to be handled much differently when staying at a W hotel.
"Great location, not so great service. " Read full review on TripAdvisor   2/13/2012 Vote      
   
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