Doubletree Grand Hotel Biscayne Bay, Miami, Rude

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Rank

16th

Out of 468

Doubletree Grand Hotel Biscayne Bay	Average Price: $176 Check Rates

Hotel Class:

1717 North Bayshore Drive

Miami, 33132-1180 View map

3-Star Hotel Rank: 6 of 122
Average review rating: 3.39

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (83) , MyTravelGuide (157) , Travelocity (26) , TripAdvisor (255) , YahooTravel (14)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Rude	Appears in 32 comments.

The following words were used in comments with Rude:
arrival (2) breakfast (2) desk (9) expectation (2) friendly (5) good (2) helpful (3) hotel (8) liked (3) luggage (2) management (3) never (2) not (9) reservation (2) room (13) staff (12) valet (2) well (2) wondering (2)

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1. After all of this I found out that my in-laws had cancelled their reservations during their check-in because the staff was so rude.

"Pre-Wedding Nightmare " Read full review on TripAdvisor 5/17/2012 Vote

2. When my fiance and I arrived at the hotel we were not helped by anyone with our bags and the front desk staff was very rude to us when we used one of the luggage carts ourselves.

"Pre-Wedding Nightmare " Read full review on TripAdvisor 5/17/2012 Vote

3. She was rude and seemed annoyed that I would ask for a better room because I am a diamond member.

"Great Property and FREDY is the Bomb! " Read full review on TripAdvisor 4/25/2012 Vote

4. I felt it was rude that they watched us the whole time and let other people in there rooms while they could see us still waiting.

"Ok but won't go back " Read full review on TripAdvisor 8/11/2011 Vote

5. The front desk staff was rude and asked if I wanted to check out (it was midnight at this point and I had no where to go).

"completely unacceptable in every way " Read full review on TripAdvisor 3/24/2011 Vote

6. No one is friendly everyone was rude.

"Would NEVER stay here again !!!! " Read full review on TripAdvisor 1/17/2011 Vote

7. They were curt and rude to me when I asked them to help me plan my birthday.

"Staff made my birthday.Hotel was nice and room had nice view.see below. " Read full review on TripAdvisor 12/25/2010 Vote

8. The front desk agent when i was checking in was very rude.

"Disappointing service at the doubletree " Read full review on TripAdvisor 9/6/2010 Vote

9. The manager wasn't rude, but told us there was nothing she could do about the situation--the hotel was sold out, it wasn't her fault, and we could either choose to accept the room or try to find another one (with no car and all of us exhausted from traveling) at 11:00 p.

"Bait and Switch AND Your Reservation Means Nothing " Read full review on TripAdvisor 4/13/2010 Vote

10. Upon my checkout, of course, they charged us incorrectly and when we called back to resolve the issue, they were rude and unhelpful.

"This hotel is a NIGHTMARE. " Read full review on TripAdvisor 3/18/2010 Vote