10. I complained(balcony really dirty, cigarrette butts in the ashtray left by a previous guest, coffe maker used by a previous guest and obviously not cleaned, the security box broken,etc) but nobody listened to me ,it was like if they already knew and dont care about it, I think this hotel deserves to be a one star hotel and the price for a night is too expensive for the really poor service guests receive, all I was sorry about? I had already payed for my stay.