Doubletree Grand Hotel Biscayne Bay, Miami, Complain

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Rank

16th

Out of 468

Doubletree Grand Hotel Biscayne Bay	Average Price: $176 Check Rates

Hotel Class:

1717 North Bayshore Drive

Miami, 33132-1180 View map

3-Star Hotel Rank: 6 of 122
Average review rating: 3.39

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (83) , MyTravelGuide (157) , Travelocity (26) , TripAdvisor (255) , YahooTravel (14)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complain

Appears in 16 comments.

The following words were used in comments with Complain:
apartments (2) bed (2) clothes (3) coffee (2) desk (2) elevator (2) guest (3) horrible (2) hotel (3) management (4) never (2) night (2) normal (2) not (2) reeked (2) reviews (2) room (4) smoke (3) staff (2) stale (2)

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1. Apart from that, nothing to complain about my room.

"Pleasant stay " Read full review on TripAdvisor 5/10/2012 Vote

2. Over the loading dock and with no sun at any time of day, but since I booked a smoking room I can't complain.

"Great staff, good room layouts, terrible location " Read full review on TripAdvisor 3/6/2012 Vote

3. I don't know if it had to do with us belonging to Royal Holiday,but the only thing we could complain about is they need to have someplace for your clothes instead of living out of a suitcase.

"Nice View " Read full review on TripAdvisor 3/12/2010 Vote

4. We called the front desk to complain of the noise and no coffee and they told us its not there fault it's the cities problem and they would send A coffee pot up, which we never got.

"Avoid at all cost!! Worst Experience ever! " Read full review on TripAdvisor 2/27/2010 Vote

5. The first room I was given had a mushy bed but when I complained the next bed was just right.

"The Grand made my 4 days of work in Miami relaxing and stress-free " Read full review on TripAdvisor 8/25/2009 Vote

6. Many of the reviews complained of unfriendly staff.

"Not Double Tree Standards - Suite in Total Disrepair! " Read full review on Expedia 1/15/2009 Vote

7. When we complained again and asked to see the manager we had a delegation of four staff (including the condo manager) who tried to tell us that we`d been offered a specific ocean-view apartment when we`d coplained earlier.

"Be fussy when booking the condos " Read full review on TripAdvisor 8/13/2008 Vote

8. complaining took considerable effort - the Condo manager went out of her way to avoid us and only spoke when we insisted on seeing her.

"Be fussy when booking the condos " Read full review on TripAdvisor 8/13/2008 Vote

9. 00 a day for valet and yet they still complained about retrieving the car so often.

Read full review on MyTravelGuide 4/10/2008 Vote

10. I complained(balcony really dirty, cigarrette butts in the ashtray left by a previous guest, coffe maker used by a previous guest and obviously not cleaned, the security box broken,etc) but nobody listened to me ,it was like if they already knew and dont care about it, I think this hotel deserves to be a one star hotel and the price for a night is too expensive for the really poor service guests receive, all I was sorry about? I had already payed for my stay.

"Miamis dirtiest hotel " Read full review on Expedia 11/28/2007 Vote