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Rank
13th
Out of 718

Alden-Houston

Average Price: $199  
 
Hotel Class:
1117 Prairie Street
Houston, 77002 View map  
4-Star Hotel Rank: 10 of 30
Average review rating: 4.03
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (36) , Travelocity (5) , TripAdvisor (197) , YahooTravel (6)
SAFE TO BOOK ? (0/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Problem
Appears in 29 comments. 
The following words were used in comments with Problem:
desk (3)   floor (2)   hotel (6)   liked (2)   management (4)   never (3)   not (3)   park (3)   personable (2)   poor (4)   room (7)   smell (4)   staff (2)   useful (2)    
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1. It should have been clear from the time of making my reservation that there would be problems.
"Best part was the free ride " Read full review on TripAdvisor   5/7/2012 Vote      
2. Front desk person was pleasant but didn't seem to think it was a problem she had to solve.
"Sullen management " Read full review on TripAdvisor   4/20/2012 Vote      
3. PROBLEM 4: POOR CUSTOMER SERVICEWhen we notified the Frontdesk of our room concerns, we were told the hotel was booked.
Read full review on TripAdvisor   3/26/2012 Vote      
4. His shockingly appalling response was 'So you want me to give them your problems (meaning your problem room)?' I asked for the manager and he said there would not be one on site until Monday (that meant no management over busy weekend.
Read full review on TripAdvisor   3/26/2012 Vote      
5. THE REAL PROBLEMIn reflection, the real problem here is poor management and poor training of staff.
Read full review on TripAdvisor   3/26/2012 Vote      
6. PROBLEM 1: INADEQUATE ROOM LIGHTINGUpon entering our room, we found it quite small and dimly lit.
Read full review on TripAdvisor   3/26/2012 Vote      
7. PROBLEM 2: OUR BATHROOMWhen I entered our bathroom, it became clear that we had been placed in a wheelchair-accessible room.
Read full review on TripAdvisor   3/26/2012 Vote      
8. PROBLEM 3: PHONE BROKENWireless handset was non-functional.
Read full review on TripAdvisor   3/26/2012 Vote      
9. When we checked out, we mentioned the a/c problem we had.
"Nice NY's Eve " Read full review on TripAdvisor   1/6/2012 Vote      
10. The maintenance manager told me its a problem they have with the 4th floor and I'd have to deal with the bowl not filing and jiggle the handle if the noise kept bothering me.
"No thanks, won't be back. " Read full review on TripAdvisor   10/22/2011 Vote      
   
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