Alden-Houston, Houston, Bad

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Rank

13th

Out of 718

Alden-Houston	Average Price: $199 Check Rates

Hotel Class:

1117 Prairie Street

Houston, 77002 View map

4-Star Hotel Rank: 10 of 30
Average review rating: 4.03

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (36) , Travelocity (5) , TripAdvisor (197) , YahooTravel (6)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Bad	Appears in 24 comments.

The following words were used in comments with Bad:
$ (2) biggest (2) good (3) hotel (8) liked (3) much (2) not (4) odor (2) reviews (6) room (5) service (2) smell (4) staff (3) surprise (2)

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1. There was LOTS of half eaten food, like a hamburger, and the smell was bad.

"HORRIBLE hotel " Read full review on TripAdvisor 5/18/2012 Vote

2. This year was especially bad.

"HORRIBLE hotel " Read full review on TripAdvisor 5/18/2012 Vote

3. This was our 2nd time to stay here and the good out weighs the bad.

"Nice location for Astros games. " Read full review on TripAdvisor 4/23/2012 Vote

4. Hallways smelled bad.

"All the makings of a nice hotel without actually delivering " Read full review on TripAdvisor 4/15/2012 Vote

5. Pros: the valet staff is very efficient, location, good value, room was quietCons: room service and housekeeping, bad lighting in the room, phone by the bed not workingI woudn't recommend it for families.

"Average in general, not for families with kids " Read full review on TripAdvisor 2/13/2012 Vote

6. Longer review below, but here are the pros and cons:Pros:Close to the stadiumBig comfy bedFree WiFiCons:bad neighborhood/not walkableValet is $26/nightRude staffNo gymbad plumbing - toilets don't flush well, low water pressureOverpriced/Underwhelming foodGROSS soap (doesn't count as much, but greasy disgusting)Overall, the hotel has potential, but it's biggest issue is with the staff and apparently the plumbing.

"No thanks, won't be back. " Read full review on TripAdvisor 10/22/2011 Vote

7. I never do these reviews but as i was reading some of the old ones, it seemed like this hotel was getting a bad rap from people who pay little to nothing and want everything for free.

"Staff made it great " Read full review on TripAdvisor 8/31/2011 Vote

8. I understand everyone has bad days, but when there are so many choices of hotels to stay at in Downtown Houston I would think that they would make Customer Service a priority.

"Even the Hotwire price didn't make up for the front desk service or neighborhood " Read full review on TripAdvisor 8/25/2011 Vote

9. The biggest surprise was the attitude of the front desk staff, when checking in I thought maybe the person was just having a bad day.

"Even the Hotwire price didn't make up for the front desk service or neighborhood " Read full review on TripAdvisor 8/25/2011 Vote

10. If I owned the hotel and found out about how badly I was treated, I would have fired him on the spot.

"Beautiful Hotel, Horrible Staff " Read full review on TripAdvisor 8/17/2011 Vote