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Rank
13th
Out of 718

Alden-Houston

Average Price: $199  
 
Hotel Class:
1117 Prairie Street
Houston, 77002 View map  
4-Star Hotel Rank: 10 of 30
Average review rating: 4.03
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (36) , Travelocity (5) , TripAdvisor (197) , YahooTravel (6)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Complaint
Appears in 11 comments. 
The following words were used in comments with Complaint:
bar (2)   complaints (11)   helpful (2)   hotel (3)   management (2)   never (2)   park (3)   room (6)   small (2)   valet (2)   wondering (2)    
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1. I personally will never make a reservation here again because I could'nt even file a former complaint with their 'customer service' line or the 'manager'.
"Beautiful Hotel, Horrible Staff " Read full review on TripAdvisor   8/17/2011 Vote      
2. During my stay I asked to speak to the manager and the same gentleman that checked he in replied, 'how can I help you?' I explained to him that I was having a wonderful time and I had no complaints, but i just wanted to know how could someone different have the complete opposite experience.
"I always admit when I am wrong " Read full review on TripAdvisor   7/2/2011 Vote      
3. And no draft beer?Pros:Boutique hotel with a comfortable and intimate feelPersonalized serviceComfortable bedsVery good restaurantExtremely helpful front desk staffMy complaints:Horrendous in-room television.
"Solid offering in a depressed downtown " Read full review on TripAdvisor   8/25/2010 Vote      
4. The only complaint I have is that the lighting in the room was quite dark.
"Great boutique hotel " Read full review on TripAdvisor   8/23/2010 Vote      
5. My biggest complaint about this hotel is their hotel bar, which is a complete ripoff.
"Good service in hotel, but poor food and ripoff prices in the bar. " Read full review on TripAdvisor   2/2/2010 Vote      
6. My complaints are few; the first is that I'd booked a room w/ a bathtub, and instead got the smaller room with a walk in shower but I shrugged it off and never complained to the staff, so I don't know how they would have handled the mix up; the second is that the valet parking was overrated, 25 bucks for a guy who barely speaks English to pull it around the side of the building into an unsecured and shady looking parking lot.
"Excellent Hotel " Read full review on Travelocity   4/1/2009 Vote      
7. Over-all we had a wonderful stay and any complaints we could come up with would be very nit-picky , boorish, and with an arrogant state of mind.
"Wonderful service and courteous staff! " Read full review on TripAdvisor   6/2/2008 Vote      
8. Only complaint is their valet parking.
"Great Hotel ..... But " Read full review on YahooTravel   11/12/2007 Vote      
9. Our only complaint was that the constant disco-type music in the dining room at breakfast and in the bar/lounge in the evening was annoying.
"Convenient, modern, very helpful staff " Read full review on Expedia   4/27/2006 Vote      
10. Dresser to store clothes small and in closet, only complaint.
"Thoroughly enjoyed visit. " Read full review on Expedia   4/26/2006 Vote      
   
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