Brown Palace Hotel, Denver, Rude

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Rank

5th

Out of 289

Brown Palace Hotel	Average Price: $333 Check Rates

Hotel Class:

321 17th Street

Denver, 80202 View map

4-Star Hotel Rank: 3 of 16
Average review rating: 4.3

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (66) , Travelocity (6) , TripAdvisor (518) , YahooTravel (55)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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Rude	Appears in 10 comments.

The following words were used in comments with Rude:
breakfast (2) continental (2) food (3) management (2) not (2) poor (2) staff (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The staff were downright rude on several occasions.

"How disappointing... " Read full review on TripAdvisor 7/7/2011 Vote

2. Very rude Wait satff - very POOR food .

"Worst * Food * Worst *Service* " Read full review on TripAdvisor 12/6/2010 Vote

3. The manager was rude, and talked down to me.

"Nice but irritated about wireless " Read full review on TripAdvisor 6/30/2010 Vote

4. When the food finally came the waitress told us she heard both phone calls and we were told twenty minutes, not thirty and that we shouldn't be treated that way and the lady was rude and wrong.

"Ruined honeymoon, left crying! " Read full review on TripAdvisor 7/29/2009 Vote

5. They said it would be up in twenty minutes, twenty five minutes we called to ask where our food was, my husband was rudely treated, the lady snapped "I told you a half hour" and hung up on us.

"Ruined honeymoon, left crying! " Read full review on TripAdvisor 7/29/2009 Vote

6. Also upon inquiring if there was a continental breakfast at Ellyngtons-was rudely informed that the Comfort Inn has a continental breakfast, the Brown Palace did not, as if this were some mark of distinction.

"Not a five star hotel " Read full review on TripAdvisor 6/7/2009 Vote

7. The front desk staff was nice the first few days, but when I questioned my bill, they were rude.

"What a dump " Read full review on YahooTravel 1/26/2009 Vote

8. From the moment I walked into the hotel, I was treated rudely and felt any request was an imposition.

"Full of Itself " Read full review on TripAdvisor 4/7/2007 Vote

9. Very rude managers with a very poor idea on how a paying guest should be spoke too.

"The Worst Hotel Service Ever!!!! " Read full review on TripAdvisor 2/7/2007 Vote

10. During a recent stay over the Thanksgiving holidays, during which we had 4 rooms, we were treated excessively rudely.

"2 star hotel touts itself as a 4 star " Read full review on YahooTravel 12/3/2004 Vote