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Rank
5th
Out of 289

Brown Palace Hotel

Average Price: $333  
 
Hotel Class:
321 17th Street
Denver, 80202 View map  
4-Star Hotel Rank: 3 of 16
Average review rating: 4.3
OpinionWell Value Index: 6
Traveler reviews analyzed: Expedia (66) , Travelocity (6) , TripAdvisor (518) , YahooTravel (55)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Complain
Appears in 12 comments. 
The following words were used in comments with Complain:
bathroom (2)   desk (2)   hotel (2)   not (2)   problem (2)   reservation (2)   room (5)   service (3)   smell (2)    
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1. I thought about complaining and requesting to be moved, but I was very busy with meetings during the day and didn't want to hassle with a move.
"Still elegant " Read full review on TripAdvisor   1/30/2012 Vote      
2. )I'm not a complainer (really, you can read my previous reviews.
"Noisy, uncomfortable, & average service. But pretty & interesting. " Read full review on TripAdvisor   12/17/2011 Vote      
3. After complaining about the terrible service, and a lot of argument later, we were able to have the buttler service taken off of our bill.
"Terrible service " Read full review on TripAdvisor   9/15/2011 Vote      
4. When we complained the next morning as we checked out, two separate people who helped to process our checkout (we had prepaid through Amex Plat Travel) apparently couldn't have cared less.
"Gorgeous Atrium! Large Room. NO EXTRA TOILET PAPER!?? " Read full review on TripAdvisor   7/5/2011 Vote      
5. I was finally given another room at my second request and that room had a bathroom that smelled strongly like fresh paint (I wasn't about to complain after the sewage gas smell) & the tub leaked on much of the bathroom floor.
"I hope I don't have to go back...should've went to the Hyatt " Read full review on TripAdvisor   8/1/2010 Vote      
6. I called to complain, because I feel as if I was deceived.
"Nice but irritated about wireless " Read full review on TripAdvisor   6/30/2010 Vote      
7. The worst is when I wrote to the managing director to complain and received a form letter that never addressed my issues but thanked me for bringing my problems to his attention and assured me that my next stay will be better.
"Attitude Starts at the Top " Read full review on TripAdvisor   7/15/2008 Vote      
8. The only problem encountered was someone elses $60 worth of laundry service getting charged to my credit card, which they promptly removed when I contacted them to complain.
"Business, with some pleasure! " Read full review on TripAdvisor   1/2/2008 Vote      
9. I went back to the desk and complained but to no avail, although a room was reserved for us in the Brown Palace, there were none available.
"Beware of this hotel management " Read full review on TripAdvisor   11/5/2007 Vote      
10. I went back to the desk to complain and try and get a room in the hotel I had a reservation for but they did not have any rooms and refused to adjust my rate.
"Do not stay here!!! " Read full review on YahooTravel   10/30/2007 Vote      
   
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