Brown Palace Hotel, Denver, Complaint

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Rank

5th

Out of 289

Brown Palace Hotel	Average Price: $333 Check Rates

Hotel Class:

321 17th Street

Denver, 80202 View map

4-Star Hotel Rank: 3 of 16
Average review rating: 4.3

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (66) , Travelocity (6) , TripAdvisor (518) , YahooTravel (55)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complaint

Appears in 22 comments.

The following words were used in comments with Complaint:
complaints (22) hotel (2) management (2) meal (2) not (3) room (6) shower (2) small (3)

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1. He was very professional in listening to my complaints and compensated me for the inconvenience.

"Historic Hotel with Luxury " Read full review on TripAdvisor 4/30/2012 Vote

2. The only complaint I had was twofold.

"Night away to the 1930s " Read full review on TripAdvisor 3/5/2012 Vote

3. My only complaint was regarding the room keys.

"Wonderful historic charm " Read full review on TripAdvisor 7/28/2011 Vote

4. No glitches, no complaints, but nothing exciting either.

"Updated, "old world" style, that was comfortable, not exciting, but very pleasant. " Read full review on TripAdvisor 6/13/2011 Vote

5. The small complaint we had was that the music from the lounge was quite loud and we could hear it in our room.

"Nice stay " Read full review on TripAdvisor 6/13/2011 Vote

6. If I had to find any complaint (I had to think hard), it was the TV in the room could have been a bit larger.

"That's What I'm Talking About! " Read full review on TripAdvisor 5/3/2010 Vote

7. The only two small complaints would be that, being an older hotel, the walls seemed very thin and having the rooms facing an open air type lobby also created a bit of noise.

"Perfect Weekend Getaway " Read full review on TripAdvisor 4/13/2010 Vote

8. My only complaint was the bar could have stayed open later :).

"Lovely! " Read full review on TripAdvisor 4/7/2010 Vote

9. The tv remote had dead batteries, these were replaced within minutes of my complaint.

"It felt like home! " Read full review on TripAdvisor 1/28/2010 Vote

10. Upon arrival I had dinner in the Ship Tavern; a lukewarm at best meal, complaints to the Manager did bring satisfaction of a sort - the meal was comped but even that can't fully ameliorate the palate from a plate of cold prime rib.

"Lovely but with a few issues " Read full review on TripAdvisor 10/3/2009 Vote