Crowne Plaza Hotel Cleveland City Centre, Cleveland, Problem

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Rank

12th

Out of 115

Crowne Plaza Hotel Cleveland City Centre	Average Price: $209 Check Rates

Hotel Class:

777 Street Clair Avenue

Cleveland, 44114 View map

3-Star Hotel Rank: 10 of 22
Average review rating: 3.74

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (19) , MyTravelGuide (901) , Travelocity (4) , TripAdvisor (203) , YahooTravel (19)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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bad (14) bare (2) broken (7) complain (10) complaint (7) cramped (3) dated (3) difficult (4) dingy (4) dirty (19) disappoint (9) downfall (3) dump (3) dusty (3) expensive (14) filthy (3) gross (4) hard (11) horrible (6) inconvenient (4) issue (15) lack (4) mess (3) misleading (2) mistake (2) mold (7) nasty (3) negative (8) nightmare (3) noise (8) noisy (2) odor (2) outdated (9) outrageous (2) overpriced (6) poor (3) poorly (2) problem (38) ridiculous (2) rock (66) rough (3) rude (6) shabby (3) slow (15) smell (3) stained (19) terrible (11) worn (5) worst (4) wrong (5)

Problem

Appears in 79 comments.

The following words were used in comments with Problem:
apology (4) correct (4) elevator (3) few (5) food (4) hot (6) hotel (17) housekeeping (3) maintenance (3) night (4) not (14) order (3) park (10) personable (4) room (22) service (6) slight (3) staff (10) upgraded (3) water (3)

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1. Unrelated to these problems, the menus in the 2 restaurants are extremely limited and service is very slow.

"Beware--hotel is closing " Read full review on TripAdvisor 9/12/2011 Vote

2. So more food vouchers meant more customers at the restaurant and that caused even more problems.

"We were the Guinea Pigs for a failed renovation! " Read full review on TripAdvisor 8/30/2011 Vote

3. We were told that maintenance would fix it while we were out for the day, but the problem was still there the next day.

"Great location, but needs some work " Read full review on TripAdvisor 8/30/2011 Vote

4. I really didn't want to pan them publicly, but the response was a simple 'thank you for making us aware of the problem.

"LESS Than 4 Star Stay " Read full review on TripAdvisor 8/5/2011 Vote

5. Our bill came with a note that admitted there was a problem with the HVAC system and for this reason they could not extend our stay.

"LESS Than 4 Star Stay " Read full review on TripAdvisor 8/5/2011 Vote

6. The problem we had was that although the hotel made other accomodations for us, they were in a Holiday Inn (with horrible reviews) that was 25 miles from downtown and in the opposite direction from where we were traveling.

"What a disappointment. " Read full review on TripAdvisor 7/28/2011 Vote

7. We didn't actually stay here - that's the problem.

"What a disappointment. " Read full review on TripAdvisor 7/28/2011 Vote

8. GPS got us there without any problems.

"Hotel was great - Great Location " Read full review on TripAdvisor 7/8/2011 Vote

9. I understand that these thing happen however the hotel did not nothing to help fix the problem (ie.

"A relaxing stay turned into a workout! " Read full review on TripAdvisor 5/22/2011 Vote

10. The only problems was that housekeeping was already knocking on our room door at 9:30 A.

"Super Front Desk and Bar Staff " Read full review on TripAdvisor 1/23/2011 Vote