1. ); we were told that they would provide a roll away cart for our 15 year old grandson but when we arrived they said they couldn't because it was a fire hazard so he would have to sleep on the floor for the next 2 weeks; 4 - the pool was not in service and the sauna and gym were down 'several' flights of stairs and when we finally got there - the sauna was @ 75 degrees broken so now we had to trek up stairs, stairs, and more stairs.