Liberty Hotel Boston Reviews, Boston, Complain

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Rank

29th

Out of 197

Liberty Hotel Boston Reviews	Average Price: $467 Check Rates

Hotel Class:

215 Charles Street

Boston, 02114 View map

5-Star Hotel Rank: 2 of 4
Average review rating: 4.18

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (27) , Travelocity (7) , TripAdvisor (450)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complain

Appears in 19 comments.

The following words were used in comments with Complain:
car (2) desk (4) guest (3) hotel (4) night (3) not (6) old (2) reviews (2) room (6)

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1. Upon check in we were not given any champagne as other said they were, a bit of a disappointment, but since we were running the marathon the next morning we didn't complain.

"Not bad, not amazing.... " Read full review on TripAdvisor 4/19/2012 Vote

2. In fairness, I didn't call the front desk to complain -- I was only there for one night and was generously upgraded to a room with an incredible view of the city so I overlooked those things.

"Great service, beautiful hotel and lobby, rooms are just OK " Read full review on TripAdvisor 3/7/2012 Vote

3. I was very upset and called the front desk to complain.

"Terrible service " Read full review on TripAdvisor 1/8/2012 Vote

4. When I complained a third time (and still no apology), I got told I should fill out their online questionnaire and the manager would look at it.

"Used to be great.. now uses it's name " Read full review on TripAdvisor 12/2/2011 Vote

5. We complained and apparently the hotel is fully booked.

"Luxury?!?! " Read full review on TripAdvisor 8/13/2011 Vote

6. complained again only to be told ''I'm sorry'.

"Don't bother..better for less near by " Read full review on TripAdvisor 8/10/2011 Vote

7. If a hotel guest complains that she was up all night due to a room malfunction, the guest should be comped.

"Guests are not the priority " Read full review on TripAdvisor 7/26/2011 Vote

8. I have no idea how the previous reviews could complain.

"Great LUXURY Hotel " Read full review on TripAdvisor 7/4/2011 Vote

9. We are easy going travellers and do not complain.

"Sadly bad reviews should not have been overlooked. " Read full review on TripAdvisor 5/16/2011 Vote

10. After complaining they did give us a second room which was better.

"Ask for high floor and water view " Read full review on TripAdvisor 8/11/2010 Vote