Hilton Boston, Boston, Complaint

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Rank

19th

Out of 197

Hilton Boston	Average Price: $286 Check Rates

Hotel Class:

One Hotel Drive

Boston, 02128 View map

4-Star Hotel Rank: 16 of 38
Average review rating: 4.05

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (72) , Travelocity (10) , TripAdvisor (558)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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a bit pricey (7) annoy (4) avoid (11) awful (6) bad (27) barely (6) complain (12) complaint (14) delay (8) difficult (9) dirty (5) disappoint (18) disgust (2) disturbing (7) downside (9) dreadful (2) dull (2) dump (2) expensive (74) flaws (2) hard (11) hassle (6) inconvenient (7) irritate (3) issue (17) lack (7) loud (3) negative (8) noise (58) noisy (7) outrageous (5) overpriced (18) poor (14) poorly (3) pricey (20) problem (37) rat (3) ridiculous (7) rude (6) shock (3) slow (12) smell (6) stale (3) tear (3) terrible (11) unfortunate (8) unpleasant (3) worst (4) would have liked (3) wrong (6)

Complaint

Appears in 27 comments.

The following words were used in comments with Complaint:
$ (4) bed (3) complaints (27) expense (5) guest (2) high (2) hotel (5) lounge (2) much (2) night (2) not (5) room (5) shower (3) smoke (2) staff (2) weak (2)

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1. Only complaint was the food is quite expensive and there are not many other options around.

"Convenient and clean " Read full review on TripAdvisor 3/25/2012 Vote

2. My only complaint was that one of the two (non-smoking) rooms reeked of tobacco smoke .

"Incredibly convenient " Read full review on TripAdvisor 3/10/2012 Vote

3. No complaints.

"Great Layover and Beautiful Hotel " Read full review on TripAdvisor 1/26/2012 Vote

4. I completed an online hotel questionnaire and the only complaint I had was with regard to the scent from the bathroom products as I am highly allergic.

"Nice Room, Wonderful Service " Read full review on TripAdvisor 1/8/2012 Vote

5. He only complaint I would have, is the room had double beds not queen, sometimes I find the beds to be a little small.

"Great location for traveling in and out of Logan " Read full review on TripAdvisor 12/23/2011 Vote

6. Again when relating this as just a comment to staff at the desk (and it wasn't even a complaint.

"Convenient and EXCELLENT customer service " Read full review on TripAdvisor 10/6/2011 Vote

7. I've read complaints of high prices on tripadvisor, but didn't find many cheaper offerings when I booked a king-size room here (and some hotels appeared twice as much).

"Super Convenient to Airport & Boston Subway " Read full review on TripAdvisor 8/23/2011 Vote

8. No complaints at all - perhaps lacks the personal touch but I expect they have so many guests it's a bit of a carousel of people coming in and going out.

"Comfortable and convenient " Read full review on TripAdvisor 8/5/2011 Vote

9. Executive lounge was a plus - and here is my only complaint: Drinks in the executive lounge are more expensive than at the hotel bar.

"I detest airport hotels...Hilton Boston Logan changed my mind! " Read full review on TripAdvisor 6/13/2011 Vote

10. No complaints.

"A Top Airport Hotel " Read full review on TripAdvisor 5/22/2011 Vote